Legal & Policies

1. About Our Service

PalapaVibez operates three connected services:

• Flight Booking (palapavibez.com) — We act as an authorised travel agent and intermediary, and serve as the merchant of record for your flight payment. Flights are sourced through the Duffel travel technology platform on behalf of airlines. We are not an airline and do not operate flights. Payments are processed via Stripe.
• Hotel Booking (palapavibez.com/hotels) — Hotels are sourced through LiteAPI, which acts as the merchant of record for hotel reservations. LiteAPI appears on the customer receipt for hotel bookings and processes hotel payments through its own payment processor. We are not a hotel and do not operate any accommodation.
• Shop (shop.palapavibez.com) — We sell travel-inspired clothing and accessories and serve as the merchant of record for shop payments. All merchandise is produced on demand by our fulfilment partner, Printify, and shipped directly to you. Payments are processed securely via Stripe.

2. Eligibility

By using our Service, you represent and warrant that you are at least 18 years old and legally capable of entering into contracts. If you are under 18, you may not use the Service.

3. User Accounts

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must provide accurate and complete information when creating an account and when making a booking.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Bookings and Payment

• Pay what you see. The price displayed on a flight or hotel card is the full price you will be charged — all applicable taxes, carrier fees, currency conversion margin, and our service margin are included up-front. We do not add additional fees at checkout.
• Prices are live and may move between the time you search and the time you complete payment. For hotel bookings, drift of up to 1% between display and the moment we lock the rate is absorbed silently from our margin; anything larger is shown to you for confirmation before payment is taken. Your final price is the figure shown on the payment screen.
• You authorise us to charge your payment method for the full booking amount at the time of purchase.
• It is your responsibility to ensure all passenger information (names, dates of birth, passport numbers) is accurate. Errors may result in denied boarding and PalapaVibez is not liable for such costs.

5. Airline Fare Rules

All bookings are subject to the fare rules of the operating airline. These rules govern changes, cancellations, and refunds. By completing a booking, you agree to the airline's fare conditions, which are displayed or linked during checkout.

6. Cancellations and Refunds

Please refer to our Cancellation Policy for full details on cancellations and refunds.

7. Shop Purchases & Merchandise

• All merchandise is printed on demand by Printify. Product colours and appearance may vary slightly from what is shown on screen due to differences in monitors and printing processes.
• Shipping rates are shown upfront on every product page — typically from $5.99, free on orders over $120. Exact shipping is computed by our fulfilment partner based on your address at checkout.
• Estimated shipping times vary by region: US & Canada (5–10 business days), International (10–21 business days). Some regions (including parts of the EU) may not currently be supported as launch destinations; the checkout will indicate availability for your address. These estimates are provided by our fulfilment partner and may vary.
• International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the buyer's responsibility.
• Shop payments are processed securely via Stripe. Your card is charged at the time of order placement.
• Shop merchandise is made to order by our fulfilment partner Printify and is exempt from the EU 14-day right of withdrawal under EU Directive 2011/83/EU Article 16(c). If you receive a damaged or defective item, contact us within 30 days of delivery with photo proof for a free reprint or full refund — no physical return needed. See the full Cancellation & Refund Policy for details.

8. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Provide false or misleading information when making a booking.
• Attempt to circumvent our pricing, payment system, or security measures.
• Use automated tools to scrape, crawl, or systematically access our platform without written permission.
• Resell or transfer flight tickets without our prior written consent.

9. Intellectual Property

All content on the Service, including text, graphics, logos, and software, is the property of PalapaVibez or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Limitation of Liability

To the fullest extent permitted by law, PalapaVibez is not liable for:

• Flight cancellations, delays, or schedule changes made by airlines.
• Missed connections resulting from airline delays.
• Loss or damage to baggage handled by airlines.
• Any indirect, incidental, or consequential damages arising from use of our Service.

Our total liability for any claim arising from use of the Service shall not exceed the amount you paid for the specific booking giving rise to the claim.

11. Third-Party Services

Our Service relies on the following third-party providers:

• Duffel — flight booking technology platform.
• LiteAPI — hotel booking technology platform and merchant of record for hotel reservations.
• Stripe — payment processing for flights and shop purchases.
• Printify — print-on-demand fulfilment for shop merchandise.
• Resend — transactional email delivery.
• Google (NextAuth OAuth, Google Analytics 4) — sign-in and aggregate cross-domain analytics (analytics only with your consent).
• exchangerate-api — server-side currency conversion rates.
• Travel Buddy API — visa-requirement guidance shown on flight results (optional, no personal identifiers transmitted).
• Self-hosted services on our own infrastructure — Umami (analytics), BugSink (error tracking), Chatwoot (live chat), and Uptime Kuma (uptime monitor).
• Cloudflare — DNS and edge routing for our domains.

See our Privacy Policy for what data each provider receives and where it's processed. We are not responsible for the availability, accuracy, or conduct of these third-party services.

12. Changes to These Terms

We may update these Terms at any time. We will notify you of significant changes by email or by posting a notice on the website. Continued use of the Service after changes constitutes your acceptance of the revised Terms.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States. Any disputes shall be resolved in the competent courts of our registered jurisdiction.

EU/EEA residents: Notwithstanding the above, if you are a consumer resident in the European Union or European Economic Area, the mandatory consumer protection laws of your country of residence apply and you retain all rights granted by those laws. Nothing in these Terms limits your statutory rights as an EU consumer.

Online Dispute Resolution (ODR): The European Commission provides an Online Dispute Resolution platform for resolving disputes between consumers and traders online. You can access the ODR platform at ec.europa.eu/consumers/odr. Our email for ODR purposes is [email protected].

14. Contact

For any questions about these Terms, contact us at [email protected].