Returns

Online Purchases

At this time, we do not offer returns or exchanges unless your item arrives damaged or there is a print error. If you receive a damaged item or notice a printing issue, please contact us on our contact page or email us at support@palapavibez.com so we can make it right.

Important: All damaged or misprinted items must be reported within 10 days of delivery. After this period, we are unable to accept any return or exchange requests, as all sales are considered final.

If your request meets the criteria above, please follow the steps below to initiate a return:

• Email us with your order number in the subject line.
• Include clear photos of the damaged item(s) and a brief description of the issue.
• Our team will review your request and respond within 2–3 business days with next steps.

We appreciate your understanding and support!

Mistake on Your Order?

Please double-check all information before completing your purchase to ensure your details and selected items are correct.

If your order hasn’t shipped yet, you can email us at support@palapavibez.com to request a cancellation. Once canceled, you can place a new order with the correct details.

Note: We cannot guarantee the availability of items if your order is canceled and reordered. Act quickly to secure your preferred items!

Damaged Product?

We’re here to help! If you receive a damaged product, an item with incorrect sizing, or a flawed print, please contact us via our contact page or send us an email at support@palapavibez.com and follow the steps below to resolve the issue.

Steps to Resolve the Issue

• Take clear photos or videos: Capture the problem in a clear and well-lit environment. Ensure the relevant issue is visible according to the evidence requirements below.
• Email Us: Send the photos or videos to support@palapavibez.com. Include your order number and a brief description of the issue to help us process your request faster.

Required Evidence for Common Issues

Issue	Evidence Needed
Quality of the print	A clear photo of the product on a flat surface, showing the design and the issue clearly in a single frame.
Print placement issue	A photo of the product on a flat surface with a ruler or measuring tape showing the incorrect placement. Tolerance: 0.5″ for print placement.
Print in the wrong area	A photo of the product folded to display both sides, highlighting the incorrect print area.
Wrong product received	A photo of the incorrect product with the size tag clearly visible.
Sizing issue (manufacturer’s defect)	A photo of the product laid flat, showing it being measured according to the size chart. Include the print and measurement in the frame.
Electronic device issue	A photo or video clearly showing the defect and any troubleshooting steps performed.
Delivery-related damage	A photo or video showing the product, its packaging, and the damage in a single frame.
Reprinted item has the same issue	A photo or video showing both the original and reprinted item in the same frame, with the issue visible.

Important Notes:

• For DTG, DTF, and AOP products, please allow a tolerance of 0.5″ for print placement.
• Once we receive your email and evidence, we’ll work quickly to resolve your issue, whether it’s a replacement, refund, or other solution.

Thank you for your patience and understanding!