❓ Frequently Asked Questions

🚧 We’re working hard to expand our shipping to other countries worldwide in the future, but for now all orders must be shipped to addresses within the United States only.

📦 Shipping costs range from $3 to $75, depending on the size and quantity of your order. All available shipping options and rates will be displayed at checkout.

⚠️ Important: All shipments are limited to United States addresses only.

⏱️ Shipping typically takes 2 to 15 business days, depending on your selected method.

📋 Please note:

• 🚫 We do not ship on weekends or holidays.
• 📅 Orders placed during those times will ship on the next business day.
• 🛒 Shipping options and estimated delivery times will be shown at checkout.
• ✅ All orders are subject to verification and approval before shipment.
• ⚠️ Incomplete or incorrect information may delay processing.
• 📧 If any item in your order is out of stock, we’ll notify you via email or phone.

📬 Once your order is placed, you’ll receive an email with your tracking number and instructions on how to track your shipment.

⏰ Note: Tracking information may take up to 24–48 hours to update.

💸 We accept the following payment methods:

• 💳 All major credit cards
• 🟢 Google Pay
• 🍎 Apple Pay
• 🔗 Pay With Link

🔍 Please double-check all information before completing your purchase to ensure your details and selected items are correct.

📧 If your order hasn’t shipped yet, you can email us at [email protected] to request a cancellation. Once canceled, you can place a new order with the correct details.

⚠️ Note: We cannot guarantee the availability of items if your order is canceled and reordered. ⚡ Act quickly to secure your preferred items!

⚡ Because we fulfill orders quickly, we cannot guarantee changes such as:

• 🏠 Updating your shipping address
• 🛍️ Switching or editing items
• 🚛 Changing the shipping method

📧 If your order hasn’t shipped yet, email us at [email protected] to request a cancellation. Once canceled, you can place a new order with the correct information. Please note: We cannot guarantee availability of items if the order is canceled.

🛒 Online purchases: If you receive your items and notice that one or more is damaged, please contact us immediately. 📦 Damaged products must be reported within 12 days of delivery. After this period, we are unable to accept returns, as all sales are considered final.

🎁 Reward Points & Returns:

• ✨ When you purchase an item, your reward points will be added to your account immediately. However, if you return the item within the 12-day return window, the reward points earned from that purchase will be removed from your balance.
• ⚠️ Important Reminder: Please ensure you still have the points in your account when initiating a return. If the points have already been used, you will not be able to complete the return. Using your points and then attempting to return the item is not permitted.

📝 How to initiate a return:
If your request meets the criteria above, please follow these steps:

1. 📧 Email us at [email protected] with your order number in the subject line.
2. 📸 Include clear photos of the damaged item(s) and a brief description of the issue.
3. 👥 Our team will review your request and respond within 2–3 business days with next steps.

🙏 We appreciate your understanding and support!

🎯 Once you reach 50,000 reward points, a “Claim Now” button will appear on the homepage of our website.

🖱️ Click the button and follow the on-screen steps—it’s very easy and self-explanatory. If you need help or have questions, don’t hesitate to contact us at [email protected]. 💬 We’re always here to help!

✅ Where You CAN Earn Reward Points:

• 🌐 Our official website at www.palapavibez.com
• 🏪 Authorized PalapaVibez retail locations

🚫 Where You CANNOT Earn Reward Points:

• ❌ Unauthorized third-party sellers (like random online marketplaces)
• ❌ Unofficial resellers (people selling our products secondhand)
• ❌ Counterfeit or fake sources (knock-off products)

💡 Why This Policy Exists:
We want to ensure that every PalapaVibez customer gets the authentic experience and quality they deserve. When you buy from unauthorized sources, we can’t guarantee the product quality or your satisfaction.

Remember: If it’s not official, it’s just a copy, and copies don’t come with the journey.