How do flight bookings work on PalapaVibez?

You search live fares and book right here on PalapaVibez. Nuitée, our booking partner, is the merchant of record and takes the card payment, and the airline issues your ticket. Nothing is charged until the payment step.

Is the flight price I see the price I pay?

Yes. Every fare is shown with all taxes and fees in the price you see, and nothing is charged until the payment step.

Where do I get my ticket and confirmation?

We email your confirmation once the airline confirms the booking, with the airline booking code you use to check in. If you were signed in when you booked, it also shows up under My Trips.

Can I change or cancel a flight I booked here?

That depends on the fare rules, which are shown before you pay. Cancellations and refunds follow those rules, and our flight passenger rights page explains how they work.

What if my flight is delayed or cancelled?

We email you if the airline changes or cancels your flight. What you are owed follows the fare rules, explained on our flight passenger rights page.

Who runs the tours on PalapaVibez?

Independent local guides. Each tour is run by the guide whose name is on the page, not by PalapaVibez, and every guide sets their own itinerary, group size and price.

How do I book and pay for a tour?

You pick a date and pay on the tour page through Stripe Checkout, so your card details never touch our site. Your confirmation email arrives right after, with the check-in code you show your guide on the day.

When does the guide get paid?

Not when you book. PalapaVibez holds your payment, and the guide is paid only once they check you in on the day of the tour.

It depends on the guide. Each guide writes their own cancellation policy and it is shown on the tour page before you pay. Some policies refund in full, some refund part of the price inside a set window. If a guide cancels the departure, you're refunded automatically.

Should I add travel insurance?

We recommend it. Unexpected medical issues, trip cancellations, or lost baggage can wipe out the value of a trip fast. Once your hotel is confirmed, your confirmation page links to our partner SafetyWing — from around $1.50/day — and you buy the cover directly from them.

What does trip protection cover?

Emergency medical care abroad, trip cancellation or interruption, lost or delayed baggage, and travel delays. Exact coverage and limits are set by SafetyWing and shown on their site before you pay, so you can compare against your credit card or existing insurance.

Can I add trip protection after I book?

Yes — the cover is bought from SafetyWing, not added to your booking, so you can buy it any time before you travel. For pre-departure risks like cancellation, it's best to buy it as soon as possible after booking.

Made by Travelers.Built for Travelers.

Hotels worldwide and tours by local guides — with the Caribbean we know best. Free cancellation on most stays.

Hotels worldwideFrom all-inclusives to city stays
Tours by local guidesRun by people who live there
No booking fees added by usFree cancellation on most stays
FlightsSearch and book live fares

Hotels

Tours are opening, starting in the US

Local guides are joining us now. We list a tour only when someone can actually run it.

We announce new tours and places in our monthly email — one email a month, unsubscribe anytime.

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Where to go next

Five more places worth a stay

Rotating daily through our 160+ guides. Read first, book the stay.

Six places we’re sending people this season

Hand-picked from our 160+ destination guides. Fresh selection every day.

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Featured

Caribbean

Grenada, Caribbean

Grenada

Grenada is a three-island state of approximately 124,000 people in the southeastern Caribbean — the main island of Grenada (133 square miles).

Read the guide →

Curaçao hotelsSee every place to stay

More islands

Why book with us

No booking fees added by us
We don't put a booking or service fee on top. Fees the hotel charges are shown before you book.
Surag answers every chat
A real person on our team, not a bot.
Guides are paid once you've checked in
We hold your tour payment until your guide checks you in on the day.

PalapaVibez Rewards

500 points

welcome bonus — that's $5

Be signed in when you book — points land automatically.
100 points = $1 off a future stay.

Your $5 is waiting.

Join free, then earn a point for every $1 on hotel stays.

Start earning

Three reasons we don't look like the others.

Most travel sites bury the fees, gate the good prices behind a login, and recycle the same handful of resorts. We took all of that out.

Explore destinations

Booked in minutes.
From search to confirmation email in under three. No mandatory account creation, no email verification gate, no security questions before you can pay.
Transparent pricing.
We add no booking fee — the price on a room is the price we charge, and any mandatory property fee is shown before you book, not discovered at the front desk. Free cancellation on most stays, so plans can change.
Hotels worldwide + flights
Caribbean all-inclusives, adults-only resorts and city stays worldwide — plus live fares for the flight in. Search once, book in minutes.

Meet The PalapaComing soon

Your trips don't end at checkout

The Palapa is coming to your PalapaVibez account: a passport that fills with your trips, badges to collect, and plans with friends.

A passport that fills itself

Your Palapa passport will be a virtual passport on your profile. Every trip you complete through PalapaVibez will add a stamp, so you can flip through the pages and watch the world fill up.

A stamp for every destination
Your countries and trips counted
Your name and home base on the ID page

Tap or click the passport to open it.

Early design preview with a sample traveler. Details may change.

Badges to collect

Badges for the things you actually do: your first booking, island hopping, diving, sunsets, helping other travelers. They will start grey and fill in as you earn them.

Grey until you earn them, then full color and shine
Progress on every badge

Design preview of the badges screen: earned badges in full color above greyed out badges still to earn — Early design preview with a sample traveler. Details may change.

Plan it together. Book your own spot.

You'll be able to build the whole itinerary with your crew. Everyone books their own seat or room on PalapaVibez, and the trip shows who's in.

Invite friends to edit or just view
"You're in" on every booked stop
Day totals per person, shared packing list, notes and a countdown
Download the plan as a PDF

Design preview of a shared trip plan for a Curaçao weekend, with a day plan showing who is in on each stop — Early design preview with a sample traveler. Details may change.

Talk trips with your people

You'll be able to message friends, start group chats and keep every trip crew in one place. Type /pv to drop a PalapaVibez hotel, tour or restaurant into the conversation, and @ to tag a friend.

Direct messages and group chats
Trip crews in My Groups
Messages from people you don't follow wait in Requests

Design preview of the messages panel with direct messages and a group chat — Early design preview with a sample traveler. Details may change.

A profile that feels like you

You'll be able to pick your theme, add animated effects like falling petals, fireflies or ocean waves, set a song to play when people visit, and show off your next trip with a live countdown.

Themes, avatar rings and profile effects
Your YouTube playlist on your profile
Next trip countdown, favorite places and top posts

Early design preview with a sample traveler. Details may change.

When The Palapa opens, it will live inside your PalapaVibez account, with the same login.

Worth reading before you go

Tips, guides, and stories to inspire your next adventure

Read All Articles

Jamaica

Jun 25, 2026

The Best All-Inclusive Resorts in Montego Bay, Jamaica (2026)

Montego Bay is Jamaica's easiest base — minutes from the airport and packed with all-inclusive resorts. Here are the best for couples, families, and value.

Palapa Vibez Team

The Best All-Inclusive Resorts in the Caribbean (2026 Guide)

Caribbean Travel

Jun 25, 2026

The Best All-Inclusive Resorts in the Caribbean (2026 Guide)

From Jamaica to the Dominican Republic, here are the best all-inclusive resorts in the Caribbean — sorted by island and trip type, with live pricing.

Palapa Vibez Team

Jamaica

Jun 25, 2026

Jamaica All-Inclusive Adults-Only Resorts: The 2026 Guide

An adults-only, all-inclusive escape to Jamaica is one of the easiest Caribbean trips to book — here's how to pick the right resort, area, and travel dates.

Palapa Vibez Team

Questions we get asked a lot

Everything you need to know about booking with us

Contact Support

Yes — most hotels offer free cancellation up to 24–48 hours before check-in. The exact policy is shown on each property's page before you book, and again at checkout, so you always know the terms before paying.

Usually at the property on arrival. Some promotional rates require full prepayment at booking — this is clearly marked on the rate details, so you always see the payment terms before confirming.

The rate includes the taxes and fees we charge. Some hotels also charge a mandatory resort or destination fee collected at check-in — when they do, we show it beside the price and as a "Due at the property" line at checkout, so the full cost is visible before you book. Optional extras like parking or breakfast vary by property and are listed in the rate details.

Check-in is usually 3:00 PM and check-out 11:00 AM. Most properties offer early check-in or late check-out on request, sometimes for a small fee — we surface each property's specific policy at booking.

Still have questions? We're here to help.

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Secure checkout via Stripe
Encrypted booking data
Transparent pricing

Made by Travelers.Built for Travelers.

Hotels

Stays we love, around the Caribbean

Tours are opening, starting in the US

Where to go next

Five more places worth a stay