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PalapaVibez

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Policies, plain and complete

Every promise we make and every limit on what we’ll be responsible for, written out in one place. Use the menu below to jump straight to what you need.

What changed

Policy Changelog

Effective May 27, 2026

In plain language

When we change a policy in a way that affects your rights or obligations, we record it here and bump the version. Material changes prompt a re-acceptance on your next sign-in so nothing important slips by you.

We maintain this changelog so you can see what changed since you last accepted our Terms. We re-prompt you to accept the Terms only when the change is material — minor clarifications and typos don’t trigger a re-prompt.

v2 — 2026-05-27

A full refresh of the legal surface focused on giving shop customers clear, discoverable policies for the e-commerce-specific concerns that the v1 Terms only mentioned in passing.

  • New: Shipping Policy. Made-to-order timeline (3–7 production days), regional transit windows, customs and duties, address-accuracy responsibility, lost-in-transit treatment. Previously only in the product-page accordion.
  • New: Returns & Exchanges. Defect / damage / wrong-item claims covered for 30 days; no buyer’s-remorse returns. EU 14-day withdrawal exemption restated cleanly. Previously buried in the Cancellation Policy.
  • New: Sizing & Care. Garment measurements by family, fabric composition, wash instructions, and an explicit colour-variance disclosure for direct-to-garment prints.
  • New: Product Safety (GPSR). Manufacturer information and the EU responsible person (HONSON VENTURES LTD, Cyprus) for customers reaching us from the EU.
  • New: Accessibility Statement. WCAG 2.2 AA target, what works today, known gaps, how to report a barrier.
  • New: DMCA / IP Policy. Takedown notice procedure, designated agent, counter-notice, repeat-infringer policy.
  • Updated: Terms of Service. Governing law clarified as the State of Oregon. The shop section was condensed and now cross-links to the new dedicated pages instead of duplicating content. Added explicit references to the DMCA and Changelog pages.
  • Updated: Privacy Policy. Wording cleanup, no substantive changes to data flows, retention, or rights. Self-service paths for Access (Art. 15) and Erasure (Art. 17) clarified.
  • Updated: Cancellation Policy. Refocused on flights and hotels; the shop section moved to the dedicated Returns and Shipping pages.
  • Updated: Cookie Policy. Cookie inventory refreshed; pv.session now correctly listed (was previously listed as __session).
  • New: shop checkout consent.Before payment, the checkout requires you to confirm you’ve read the Shipping, Returns, and Terms. The accepted version is recorded on the order.
  • New: product-page disclosures.Every shop product now shows a “Made to order” pill, a colour-variance note, and direct links to the three policy pages relevant to that purchase.

v1 — 2026-04-13

Initial published version of the Terms of Service and Privacy Policy. Subsequent May 17, 2026 update added flight + hotel cancellation policies and GDPR mechanics. See git history for diff.