Everything you need to know about booking with PalapaVibez.
How do I search for flights?
Use the search bar on the homepage. Enter your origin, destination, travel dates, number of passengers, and cabin class, then click "Search Flights." We'll show you real-time fares from hundreds of airlines.
Are the prices shown the final price?
Yes. The price shown at checkout is the total price including all taxes and carrier fees. There are no hidden charges added at the end.
How do I receive my booking confirmation?
After a successful booking you'll receive a confirmation email with your itinerary, booking reference (PNR), and passenger details. You can also view your bookings at any time in My Trips.
What is a PNR / booking reference?
A PNR (Passenger Name Record) is a 6-character code the airline uses to identify your reservation. You can use it to check in directly on the airline's website or at the airport.
Can I book for multiple passengers?
Yes. When searching, set the number of adults, children, or infants. All passenger details are collected at checkout.
What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, American Express). Payments are processed securely. Your card is charged immediately upon booking confirmation.
Can I cancel my booking?
Cancellations depend on the airline's fare rules. Some tickets are fully refundable, others offer a partial refund or airline credit, and some are non-refundable. See our Cancellation Policy for full details. To cancel, go to My Trips and click "Cancel" on your booking.
How long do refunds take?
Once a cancellation is confirmed, refunds are processed within 5–10 business days to your original payment method. Airline credits are issued immediately as a credit code.
What happens if the airline changes my flight?
If the airline makes a schedule change, we'll notify you by email and your booking will show a "Flight Changed" status in My Trips. You can choose to accept the new schedule or cancel for a refund.
Can I select my seat?
Seat selection depends on the airline. After booking, you can check in directly on the airline's website using your PNR to select or change seats.
What is included in my fare?
Baggage allowances vary by airline and fare type. Your itinerary email and My Trips page show the checked and carry-on baggage included in your ticket.
Do I need to create an account to book?
Creating an account lets you view your booking history in My Trips and retry or cancel bookings easily. You can sign up with your email or via Google.
Is my personal data safe?
Yes. We store your data securely using our encrypted internal database and never sell your personal information to third parties. See our Privacy Policy for full details.
Who do I contact for support?
Email us at [email protected]. We aim to respond within 24 hours on business days.
