Legal & Policies

1. About Our Service

PalapaVibez operates two connected platforms:

• Flight Booking (palapavibez.com) — We act as an authorised travel agent and intermediary. Flights are booked through the Duffel travel technology platform on behalf of airlines. We are not an airline and do not operate flights.
• Shop (shop.palapavibez.com) — We sell travel-inspired clothing and accessories. All merchandise is produced on demand by our fulfilment partner, Printify, and shipped directly to you. Payments are processed securely via Stripe.

2. Eligibility

By using our Service, you represent and warrant that you are at least 18 years old and legally capable of entering into contracts. If you are under 18, you may not use the Service.

3. User Accounts

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must provide accurate and complete information when creating an account and when making a booking.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Bookings and Payment

• The total price of your booking includes all applicable taxes and carrier fees. These may be shown as a breakdown at checkout for transparency.
• Prices are live and may change between the time you search and the time you complete payment. Your fare is confirmed only after payment is successfully processed.
• You authorise us to charge your payment method for the full booking amount at the time of purchase.
• It is your responsibility to ensure all passenger information (names, dates of birth, passport numbers) is accurate. Errors may result in denied boarding and PalapaVibez is not liable for such costs.

5. Airline Fare Rules

All bookings are subject to the fare rules of the operating airline. These rules govern changes, cancellations, and refunds. By completing a booking, you agree to the airline's fare conditions, which are displayed or linked during checkout.

6. Cancellations and Refunds

Please refer to our Cancellation Policy for full details on cancellations and refunds.

7. Shop Purchases & Merchandise

• All merchandise is printed on demand by Printify. Product colours and appearance may vary slightly from what is shown on screen due to differences in monitors and printing processes.
• Estimated shipping times vary by region: US & Canada (5–10 business days), Europe (7–14 business days), and International (10–21 business days). These are estimates provided by our fulfilment partner and may vary.
• International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the buyer's responsibility.
• Shop payments are processed securely via Stripe. Your card is charged at the time of order placement.
• EU/EEA consumers: You have a 14-day right of withdrawal from the date you receive your merchandise, in accordance with EU Consumer Rights Directive 2011/83/EU. To exercise this right, contact us at [email protected]. Items must be unused and in original condition. Return shipping costs are the buyer's responsibility unless the item is defective.
• If you receive a defective or damaged item, contact us within 14 days of delivery for a full replacement or refund at no additional cost.

8. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Provide false or misleading information when making a booking.
• Attempt to circumvent our pricing, payment system, or security measures.
• Use automated tools to scrape, crawl, or systematically access our platform without written permission.
• Resell or transfer flight tickets without our prior written consent.

9. Intellectual Property

All content on the Service, including text, graphics, logos, and software, is the property of PalapaVibez or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Limitation of Liability

To the fullest extent permitted by law, PalapaVibez is not liable for:

• Flight cancellations, delays, or schedule changes made by airlines.
• Missed connections resulting from airline delays.
• Loss or damage to baggage handled by airlines.
• Any indirect, incidental, or consequential damages arising from use of our Service.

Our total liability for any claim arising from use of the Service shall not exceed the amount you paid for the specific booking giving rise to the claim.

11. Third-Party Services

Our Service relies on third-party providers including Duffel (flight booking technology), Printify (print-on-demand fulfilment), Stripe (payment processing), and our secure cloud database. We are not responsible for the availability, accuracy, or conduct of these third-party services.

12. Changes to These Terms

We may update these Terms at any time. We will notify you of significant changes by email or by posting a notice on the website. Continued use of the Service after changes constitutes your acceptance of the revised Terms.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States. Any disputes shall be resolved in the competent courts of our registered jurisdiction.

EU/EEA residents: Notwithstanding the above, if you are a consumer resident in the European Union or European Economic Area, the mandatory consumer protection laws of your country of residence apply and you retain all rights granted by those laws. Nothing in these Terms limits your statutory rights as an EU consumer.

Online Dispute Resolution (ODR): The European Commission provides an Online Dispute Resolution platform for resolving disputes between consumers and traders online. You can access the ODR platform at ec.europa.eu/consumers/odr. Our email for ODR purposes is [email protected].

14. Contact

For any questions about these Terms, contact us at [email protected].