Travel refunds
Flight & Hotel Cancellation Policy
In plain language
Flights are booked with a third-party airline or travel agency, so their cancellation and refund rules apply — not ours. Hotels are booked on our site and follow the property's policy, shown to you before you book; we don't add cancellation fees on top. Shop merchandise has its own returns policy on a separate page.
This policy covers cancellations and refunds for flight bookings and hotel bookings on palapavibez.com. For merchandise on shop.palapavibez.com, see the dedicated Returns & Exchanges Policy.
Part A. Flight bookings
PalapaVibez is a flight search and referral service. When you pick a flight we hand you off to the airline or an online travel agency to book and pay them directly — we never issue the ticket, take payment, or hold your booking. Because the booking is a contract between you and that company, their cancellation, change, and refund rules apply:
- Cancel or change a flight where you booked it — in that airline’s or travel agency’s account or by contacting their support. PalapaVibez cannot cancel, change, or refund a flight booked on another company’s site.
- Whether a fare is refundable, partly refundable, or non-refundable is set by the airline and shown to you on their checkout before you pay. Read it before booking.
- Statutory protections still apply where you’re eligible — e.g. U.S. DOT rules and, for flights to/from the EU/EEA, EU Regulation 261/2004 (refund, re-routing, and €250–€600 compensation for cancellations or denied boarding). These are enforced by the operating airline; contact the airline or your national enforcement body.
Part B. Hotel bookings
Hotels on palapavibez.com are sourced through LiteAPI, which acts as the merchant of record for hotel reservations. LiteAPI appears on the customer receipt for hotel payments and is the counterparty to your booking; PalapaVibez provides the booking surface and customer-support interface.
8. Eligibility
Whether your hotel booking can be cancelled — and on what terms — depends on the individual property’s cancellation policy, which is shown on the hotel detail page and again at checkout before you pay:
- Free cancellation — the property allows cancellation without charge up to a specified deadline. Full refund of the amount paid, processed through LiteAPI.
- Partial refund — the property allows cancellation with a fee or forfeit (e.g. first night non-refundable).
- Non-refundable — no refund issued if you cancel. These rates are usually clearly labelled and discounted at the time of booking.
The exact cancellation terms for your booking appear in your confirmation email and in My Trips.
9. How to cancel
- Sign in and go to My Trips.
- Open the hotel booking and click Cancel.
- Confirm. The cancellation is submitted to LiteAPI, which processes the refund according to the property’s policy.
For hotel-cancellation help or disputes, email [email protected]and we’ll work with LiteAPI on your behalf.
10. Refund processing
Refunds for hotel bookings are issued by LiteAPI (as merchant of record) back to the original payment method, typically within 5–14 business days. PalapaVibez does not charge any additional cancellation fee beyond what the property applies.
11. No-show
If you do not check in on the scheduled arrival date and did not cancel under the property’s policy, the booking is treated as a no-show and is generally non-refundable. Some properties may charge for additional unused nights; that is set by the property, not by PalapaVibez or LiteAPI.
12. Shop orders
Shop merchandise has its own policy because every item is made to order. See:
- Returns & Exchanges— defect / damage claims, no buyer’s-remorse returns.
- Shipping Policy — production time, transit windows, lost-in-transit.
13. Contact
Cancellation questions: [email protected]. We typically respond within 2 business days.