PalapaVibez is a flight search and referral service. When you pick a flight we hand you off to the airline or an online travel agency to book and pay them directly — we never issue the ticket, take payment, or hold your booking. Because the booking is a contract between you and that company, their cancellation, change, and refund rules apply:

• Cancel or change a flight where you booked it — in that airline’s or travel agency’s account or by contacting their support. PalapaVibez cannot cancel, change, or refund a flight booked on another company’s site.
• Whether a fare is refundable, partly refundable, or non-refundable is set by the airline and shown to you on their checkout before you pay. Read it before booking.
• Statutory protections still apply where you’re eligible — e.g. U.S. DOT rules and, for flights to/from the EU/EEA, EU Regulation 261/2004 (refund, re-routing, and €250–€600 compensation for cancellations or denied boarding). These are enforced by the operating airline; contact the airline or your national enforcement body.

1. Eligibility

Whether your hotel booking can be cancelled — and on what terms — depends on the individual property’s cancellation policy, which is shown on the hotel detail page and again at checkout before you pay:

• Free cancellation — the property allows cancellation without charge up to a specified deadline. Full refund of the amount paid, processed through LiteAPI.
• Partial refund — the property allows cancellation with a fee or forfeit (e.g. first night non-refundable).
• Non-refundable — no refund issued if you cancel. These rates are usually clearly labelled and discounted at the time of booking.

The exact cancellation terms for your booking appear in your confirmation email and in My Trips.

2. How to cancel

1. Sign in and go to My Trips.
2. Open the hotel booking and click Cancel.
3. Confirm. The cancellation is submitted to LiteAPI, which processes the refund according to the property’s policy.

For hotel-cancellation help or disputes, email [email protected]and we’ll work with LiteAPI on your behalf.

3. Refund processing

Refunds for hotel bookings are issued by LiteAPI (as merchant of record) back to the original payment method, typically within 5–14 business days. PalapaVibez does not charge any additional cancellation fee beyond what the property applies.

4. No-show

If you do not check in on the scheduled arrival date and did not cancel under the property’s policy, the booking is treated as a no-show and is generally non-refundable. Some properties may charge for additional unused nights; that is set by the property, not by PalapaVibez or LiteAPI.

5. Tours and activities

Tours do not follow the hotel rules above, because the money moves differently: PalapaVibez is the merchant of record for tours. We charge your card and we issue any refund — unlike hotels, where LiteAPI does both.

Each tour carries its own cancellation terms, written by the guide who runs it. Those terms are shown on the tour page and again at checkout, before you pay, and they are the terms we apply — including partial refunds where the policy provides for one. There is no single site-wide window for tours, because a dive boat and a walking tour do not have the same economics.

To cancel, email us at [email protected]with your booking reference. We apply the guide’s policy and refund to the original card. Refunds typically appear within 5–10 business days once issued, the same as any card refund — that timing is your bank’s, not ours.

If the guide cancels the departure, you get everything back. Weather, equipment and minimum numbers are real constraints on small-group tours. A cancellation by the operator is a full refund regardless of what their own policy says about cancellations by you, and we email you when it happens.

A no-show is treated as a late cancellation under the guide’s policy. Bring the redemption code on your confirmation.

6. Contact

Cancellation questions: [email protected]. We typically respond within 2 business days.