1. Eligibility

Whether your booking can be cancelled depends on the fare type purchased:

• Fully refundable fares — cancel any time before departure for a full refund to your original payment method.
• Partially refundable fares — a cancellation fee applies. The remaining balance is refunded to your original payment method or issued as airline credit.
• Non-refundable fares — no monetary refund. Some airlines may offer an airline credit (voucher) for future travel.

The refund eligibility for your specific booking is shown during the cancellation process in My Trips before you confirm.

2. How to cancel

1. Sign in and go to My Trips.
2. Find the booking and click Cancel.
3. A refund quote will be shown, including any applicable fees.
4. Confirm the cancellation to proceed.

Cancellations must be submitted before the scheduled departure time. We cannot process cancellations after a flight has departed.

3. Refund processing

• Card refunds are returned to the original card within 5–10 business days, depending on your bank.
• Airline credits are issued as a credit code immediately upon cancellation confirmation. Credit codes must be used directly with the airline and may have expiry dates set by the carrier.

PalapaVibez does not charge any additional cancellation fee beyond what the airline applies.

4. Airline-initiated changes

If the airline changes your flight schedule we will notify you by email and your booking will show a “Flight Changed” status in My Trips. You may:

• Accept the new schedule — acknowledge the change in My Trips.
• Cancel for a refund — if the change is significant, airlines typically allow a full refund regardless of fare type.

5. No-show

If you do not board the flight and did not cancel in advance, the ticket is treated as a no-show. No-show tickets are generally non-refundable under airline fare rules.

6. EU passenger rights (EC 261/2004)

If you are travelling on a flight departing from an EU/EEA airport, or arriving in the EU/EEA on an EU-based carrier, you may have additional rights under EU Regulation 261/2004 regardless of the fare type purchased:

• Flight cancellation by the airline: you are entitled to a choice of (a) full ticket refund, (b) re-routing at the earliest opportunity, or (c) re-routing at a later date of your choice. Compensation of €250–€600 may also apply depending on flight distance, unless the cancellation was due to extraordinary circumstances.
• Long delays (2+ hours at destination): you may be entitled to meals/refreshments, and for delays of 5+ hours the right to a full refund if you choose not to travel.
• Denied boarding (overbooked flight): same compensation (€250–€600) and assistance rights apply.

These rights are enforced by the airline as the operating carrier. If you believe your EC 261/2004 rights have been violated, contact the airline directly or your national enforcement body.

7. Name changes & modifications

Most airlines do not allow name changes after booking. Route or date changes may be possible depending on the fare rules and are subject to airline change fees plus any fare difference. Email [email protected] for help.

8. Eligibility

Whether your hotel booking can be cancelled — and on what terms — depends on the individual property’s cancellation policy, which is shown on the hotel detail page and again at checkout before you pay:

• Free cancellation — the property allows cancellation without charge up to a specified deadline. Full refund of the amount paid, processed through LiteAPI.
• Partial refund — the property allows cancellation with a fee or forfeit (e.g. first night non-refundable).
• Non-refundable — no refund issued if you cancel. These rates are usually clearly labelled and discounted at the time of booking.

The exact cancellation terms for your booking appear in your confirmation email and in My Trips.

9. How to cancel

1. Sign in and go to My Trips.
2. Open the hotel booking and click Cancel.
3. Confirm. The cancellation is submitted to LiteAPI, which processes the refund according to the property’s policy.

For hotel-cancellation help or disputes, email [email protected]and we’ll work with LiteAPI on your behalf.

10. Refund processing

Refunds for hotel bookings are issued by LiteAPI (as merchant of record) back to the original payment method, typically within 5–14 business days. PalapaVibez does not charge any additional cancellation fee beyond what the property applies.

11. No-show

If you do not check in on the scheduled arrival date and did not cancel under the property’s policy, the booking is treated as a no-show and is generally non-refundable. Some properties may charge for additional unused nights; that is set by the property, not by PalapaVibez or LiteAPI.

12. Shop orders

Shop merchandise has its own policy because every item is made to order. See:

• Returns & Exchanges— defect / damage claims, no buyer’s-remorse returns.
• Shipping Policy — production time, transit windows, lost-in-transit.

13. Contact

Cancellation questions: [email protected]. We typically respond within 2 business days.