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Popular guides

What other travelers ask first.

01 · Flights
Where do I actually book and pay for a flight?
On the airline or travel agency’s own website. PalapaVibez is a flight search and referral service — we help you compare fares, then send you to the provider to book and pay. We never take your payment for a flight and are not the merchant of record.
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02 · Hotels
When can I cancel a hotel for free?
Each hotel sets its own cancellation policy. The booking page shows the free-cancellation deadline before you pay (e.g., "Free cancellation until 6pm on Dec 14"). After that deadline you may forfeit the first night, the full stay, or a percentage — the policy on your confirmation email is authoritative.
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03 · Flights
Where is my flight confirmation?
It comes from the airline or travel agency you booked with, not from PalapaVibez — check the email address you used on their site (and your spam folder). Keep that confirmation: it has the booking reference you’ll use to check in and manage the trip.
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04 · Flights
How do I change or cancel a flight?
Contact the airline or travel agency you booked with — they hold the booking and set the change and cancellation rules. PalapaVibez doesn’t process flight changes, refunds, or cancellations because we don’t take the payment or issue the ticket.
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05 · Hotels
What time can I check in?
Standard check-in is usually from 3pm and check-out by 11am — your confirmation email shows the exact times for your property. If you arrive earlier, many properties offer bag storage and early check-in (sometimes for a fee) — contact the property directly to confirm what they can accommodate.
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06 · Travel prep
What baggage is included?
Baggage allowances vary by airline and fare type. Your itinerary email and My Trips page show the checked and carry-on baggage included in your ticket. Most basic-economy fares include only a small personal item; you can add checked or larger carry-on bags during checkout or directly with the airline before flying.
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Every flight, hotel, and shop question — sorted.

Flights

Comparing fares and booking with the airline.

Hotels

Reservations, check-in, and modifying your stay.

Cancellations & refunds

Cancelling a booking and getting your money back.

Payments

Cards, currencies, charges, and receipts.

Travel prep

Passports, baggage, visas, check-in.

Shop

Shipping, delivery, returns for shop merchandise.

Account

Sign in, password, profile, and your data.

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