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01 · Flights
Where do I actually book and pay for a flight?
On the airline or travel agency’s own website. PalapaVibez is a flight search and referral service — we help you compare fares, then send you to the provider to book and pay. We never take your payment for a flight and are not the merchant of record.
Read answer02 · Hotels
When can I cancel a hotel for free?
Each hotel sets its own cancellation policy. The booking page shows the free-cancellation deadline before you pay (e.g., "Free cancellation until 6pm on Dec 14"). After that deadline you may forfeit the first night, the full stay, or a percentage — the policy on your confirmation email is authoritative.
Read answer03 · Flights
Where is my flight confirmation?
It comes from the airline or travel agency you booked with, not from PalapaVibez — check the email address you used on their site (and your spam folder). Keep that confirmation: it has the booking reference you’ll use to check in and manage the trip.
Read answer04 · Flights
How do I change or cancel a flight?
Contact the airline or travel agency you booked with — they hold the booking and set the change and cancellation rules. PalapaVibez doesn’t process flight changes, refunds, or cancellations because we don’t take the payment or issue the ticket.
Read answer05 · Hotels
What time can I check in?
Standard check-in is usually from 3pm and check-out by 11am — your confirmation email shows the exact times for your property. If you arrive earlier, many properties offer bag storage and early check-in (sometimes for a fee) — contact the property directly to confirm what they can accommodate.
Read answer06 · Travel prep
What baggage is included?
Baggage allowances vary by airline and fare type. Your itinerary email and My Trips page show the checked and carry-on baggage included in your ticket. Most basic-economy fares include only a small personal item; you can add checked or larger carry-on bags during checkout or directly with the airline before flying.
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Browse by topic
Every flight and hotel question — sorted.
Flights
06Comparing fares and booking with the airline.
Hotels
07Reservations, check-in, and modifying your stay.
Cancellations & refunds
02Cancelling a booking and getting your money back.
Payments
03Cards, currencies, charges, and receipts.
Travel prep
03Passports, baggage, visas, check-in.
Account
03Sign in, password, profile, and your data.
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