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What other travelers ask first.

01 · Cancellations & refunds
Can I cancel my flight booking?
Cancellations depend on the airline's fare rules. Some tickets are fully refundable, others offer a partial refund or airline credit, and some are non-refundable. See our Cancellation Policy for full details. To cancel, go to My Trips and click "Cancel" on your booking.
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02 · Hotels
When can I cancel a hotel for free?
Each hotel sets its own cancellation policy. The booking page shows the free-cancellation deadline before you pay (e.g., "Free cancellation until 6pm on Dec 14"). After that deadline you may forfeit the first night, the full stay, or a percentage — the policy on your confirmation email is authoritative.
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03 · Flights
How do I receive my booking confirmation?
After a successful booking you'll receive a confirmation email with your itinerary, booking reference (PNR), and passenger details. You can also view your bookings at any time in My Trips. If it doesn't arrive within 30 minutes, check your spam folder, then sign in and look at My Trips — your booking is there even if the email is delayed.
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04 · Flights
How do I change my flight after booking?
Go to My Trips, open the booking, and click "Change flight." Whether the change is free, paid, or available at all depends on the fare rules — most economy fares allow paid changes. We'll show you the change fee and any fare difference before you confirm.
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05 · Hotels
What time can I check in?
Standard check-in is usually from 3pm and check-out by 11am — your confirmation email shows the exact times for your property. If you arrive earlier, many properties offer bag storage and early check-in (sometimes for a fee) — contact the property directly to confirm what they can accommodate.
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06 · Travel prep
What baggage is included?
Baggage allowances vary by airline and fare type. Your itinerary email and My Trips page show the checked and carry-on baggage included in your ticket. Most basic-economy fares include only a small personal item; you can add checked or larger carry-on bags during checkout or directly with the airline before flying.
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Cancellations & refunds

Cancelling a booking and getting your money back.

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Travel prep

Passports, baggage, visas, check-in.

Shop

Shipping, delivery, returns for shop merchandise.

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