Prime location
Central address at Carretera Federal Chetumal Puerto Juarez.
Banyan Tree Mayakoba
Carretera Federal Chetumal Puerto Juarez · Playa del Carmen · MX
Banyan Tree Hotels & Resorts
Exceptional
396 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.6/10 (396 reviews).
Great amenities
Features Health or beauty spa nearby · Offsite parking discounted rates available · Clubhouse.
Popular facilities
Spa & wellness
Parking
Fitness
Air conditioning
Pool
Dining
Pet-friendly
Airport shuttle
About this hotel
Luxurious Villas with Private Pools and Gardens
Indulge in the ultimate luxury experience at Banyan Tree Mayakoba, where each villa boasts a private pool, landscaped garden, and a spacious layout. Relax on your private sun terrace or unwind in the large bathroom with an iPod docking station.
Gourmet Dining and Bars
Show more
Satisfy your culinary cravings at our 11 specialty restaurants offering a variety of international cuisines. Enjoy Thai delicacies at Saffron and sip on cocktails at Reflections Bar by the outdoor pool for a truly immersive dining experience.
Full-Service Spa and Recreational Activities
Pamper yourself at the Banyan Tree Spa with rejuvenating massages and body treatments. Stay active at the gym or embark on a mangrove boat tour. Golf enthusiasts can perfect their swing at El Camaleón Golf Club just steps away.
Experience luxury and relaxation at its finest at Banyan Tree Mayakoba. Book your stay now for an unforgettable getaway.
Choose your room
No rooms available for these dates. Try different dates.
What this place offers
Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Show all 109 amenities
Pets allowed
BBQ facilities
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Sauna
Massage services
Currency exchange
Chapel/shrine
Non-smoking throughout
Private check-in/check-out
Board games/puzzles
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Allergy-free room
Kid meals
Infinity pool
Outdoor furniture
Fruits
Pet bowls
Spa/wellness center services
Steam room
Beauty Services
Pet basket
Personal trainer
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Mobile app for room service
Broadcast Live sport events
Cooking class
Supervised childcare/activities
ATM/banking
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Golfing on site
Playground on site
Snorkeling on site
Tennis lessons on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Free pool cabanas
Pool sun loungers
Offsite parking discounted rates available
Beach yoga on site
Private beach nearby
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Clubhouse
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Fishing nearby
Health or beauty spa nearby
Swimming nearby
Water sports equipment
Beach club nearby (surcharge)
Hosted evening meal (reserve)
Bicycle-friendly property
Beach toys
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle
Guest reviews
Cleanliness8.9
Service9.9
Location10.0
Room Quality9.9
Amenities10.0
Value for Money9.4
Food and Beverage8.9
Overall Experience10.0
Guests loved
Exceptional staffBeautiful amenitiesGreat location
Could be better
Housekeeping issuesInconsistent service at times
Guest reviews
Loading reviews…
Location
Carretera Federal Chetumal Puerto Juarez, Playa del Carmen, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Parking
Free private parking is possible on site (reservation is not needed).
Pets
Pets are allowed. Charges may be applicable.
Internet
WiFi is available in the hotel rooms and is free of charge.
Children & extra beds
Children of any age are allowed. Children up to and including 1 year old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an available extra bed. People 12 years old and over stay for US$100 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
See full policy details
- Note that children over six years old will have to pay 50% of adult breakfast. Guests can request an airport transfer for an additional cost. Please contact property directly for further details. Please note that the credit card used during booking must be presented at the time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Banyan Tree Mayakoba?
At Banyan Tree Mayakoba, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does Banyan Tree Mayakoba allow pets?
Yes — pets are allowed at Banyan Tree Mayakoba. Charges or conditions may apply, confirmed at booking.
Is parking available at Banyan Tree Mayakoba?
Yes — free parking is available at Banyan Tree Mayakoba.
What is the children and extra bed policy at Banyan Tree Mayakoba?
Children of any age are allowed. Children up to and including 1 year old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an available extra bed. People 12 years old and over stay for US$100 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Where is Banyan Tree Mayakoba located?
Banyan Tree Mayakoba is located at Carretera Federal Chetumal Puerto Juarez, Playa del Carmen, MX.
AI
Ask AI about this hotel
Quick answers based on amenities, reviews and policies. Responses are for convenience — always confirm at booking.