Prime location
Central address at Carretera Federal Chetumal Puerto Juarez.
Banyan Tree Mayakoba
Carretera Federal Chetumal Puerto Juarez · Playa del Carmen · MX
Banyan Tree Hotels & Resorts
Exceptional
411 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.6/10 (411 reviews).
Great amenities
Features Fitness facilities · WiFi available · Free WiFi.
Popular facilities
Fitness
Free WiFi
Parking
Air conditioning
Pool
24-hour desk
Dining
Pet-friendly
About this hotel
Luxurious Villas with Private Pools and Gardens
Indulge in the ultimate luxury experience at Banyan Tree Mayakoba, where each villa boasts a private pool, landscaped garden, and a spacious layout. Relax on your private sun terrace or unwind in the large bathroom with an iPod docking station.
Gourmet Dining and Bars
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Satisfy your culinary cravings at our 11 specialty restaurants offering a variety of international cuisines. Enjoy Thai delicacies at Saffron and sip on cocktails at Reflections Bar by the outdoor pool for a truly immersive dining experience.
Full-Service Spa and Recreational Activities
Pamper yourself at the Banyan Tree Spa with rejuvenating massages and body treatments. Stay active at the gym or embark on a mangrove boat tour. Golf enthusiasts can perfect their swing at El Camaleón Golf Club just steps away.
Experience luxury and relaxation at its finest at Banyan Tree Mayakoba. Book your stay now for an unforgettable getaway.
Choose your room
No rooms available for these dates. Try different dates.
What this place offers
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Show all 120 amenities
Business center
Terrace
Family rooms
Garden
Pets allowed
BBQ facilities
Laundry
Luggage storage
Fishing
Cycling
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Golf course
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Tennis court
Hot tub/Jacuzzi
Car hire
Children's playground
Sauna
Dry cleaning
Breakfast in the room
Massage services
Snorkelling
Spa/wellness center
Barber/beauty shop
Currency exchange
Babysitting/child services
Valet parking
Chapel/shrine
Non-smoking throughout
Private parking
Outdoor pool
Sun terrace
Private check-in/check-out
Daily housekeeping
Airport shuttle (additional charge)
Board games/puzzles
Shuttle service (additional charge)
Beachfront
Concierge service
Special diet menus - on request
Wheelchair accessible
Allergy-free room
Kid meals
Snack bar
ATM/cash machine on site
Water sport facilities on site
Indoor play area
Private beach area
Pool bar
Infinity pool
Kids' club
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Airport drop off
Airport pick up
Fruits
Pet bowls
Spa/wellness center services
Steam room
Beauty Services
Yoga classes
Tennis equipment
Pet basket
Fitness classes
Personal trainer
Beach
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Walking tours
Breakfast takeaway containers
Key card access
Bike tours
Mobile app for room service
Themed dinner nights
Broadcast Live sport events
Cooking class
Archery
Guest reviews
Cleanliness8.9
Service9.9
Location10.0
Room Quality9.9
Amenities10.0
Value for Money9.4
Food and Beverage8.9
Overall Experience10.0
Guests loved
Exceptional staffBeautiful amenitiesGreat location
Could be better
Housekeeping issuesInconsistent service at times
Guest reviews
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Location
Carretera Federal Chetumal Puerto Juarez, Playa del Carmen, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Parking
Free private parking is possible on site (reservation is not needed).
Pets
Pets are allowed. Charges may be applicable.
Internet
WiFi is available in the hotel rooms and is free of charge.
Children & extra beds
Children of any age are allowed. Children up to and including 1 year old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an available extra bed. People 12 years old and over stay for US$100 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
See full policy details
- Note that children over six years old will have to pay 50% of adult breakfast.
- Guests can request an airport transfer for an additional cost. Please contact property directly for further details.
- Please note that the credit card used during booking must be presented at the time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
- Guests under the age of 18 can only check in with a parent or official guardian.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Banyan Tree Mayakoba?
At Banyan Tree Mayakoba, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does Banyan Tree Mayakoba allow pets?
Yes — pets are allowed at Banyan Tree Mayakoba. Charges or conditions may apply, confirmed at booking.
Is parking available at Banyan Tree Mayakoba?
Yes — free parking is available at Banyan Tree Mayakoba.
What is the children and extra bed policy at Banyan Tree Mayakoba?
Children of any age are allowed. Children up to and including 1 year old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an available extra bed. People 12 years old and over stay for US$100 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Where is Banyan Tree Mayakoba located?
Banyan Tree Mayakoba is located at Carretera Federal Chetumal Puerto Juarez, Playa del Carmen, MX.
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