Prime location
Central address at Srimath Kuda Ratwatte Mawatha.
Cinnamon Citadel Kandy
Srimath Kuda Ratwatte Mawatha · Kandy · LK
Cinnamon Hotels & Resorts
Excellent
1,278 reviews
Smart highlights
Guest-rated
Excellent guest ratings · 8.6/10 (1,278 reviews).
Great amenities
Features Offsite parking discounted rates available · Guest education on local ecosystems and culture · Fitness facilities (surcharge).
Popular facilities
Parking
Fitness
Air conditioning
Dining
Bar
24-hour desk
Free WiFi
Beachfront
About this hotel
Spectacular Outdoor Pool
At Cinnamon Citadel Kandy, enjoy a refreshing swim in our spectacular outdoor pool located 500 metres above sea level. Each air-conditioned room offers fine bedding, a minibar, and a TV with cable channels for your comfort.
Dining Excellence
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Indulge in international cuisine at Panorama Restaurant or savor continental dishes at Cafe C. Unwind at The Lounge with a variety of beverages and light snacks to choose from.
Convenient Amenities
Stay connected with free Wi-Fi, and let our tour desk assist in planning trips to attractions like the Pinnawala Elephant Orphanage. With a prime location just a 20-minute drive from the Sacred Tooth Relic of Lord Buddha site, Cinnamon Citadel Kandy offers both comfort and convenience.
Book your stay now at Cinnamon Citadel Kandy for a memorable experience!
Choose your room
No rooms available for these dates. Try different dates.
What this place offers
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Show all 78 amenities
Tour desk
Facilities for disabled guests
Ironing service
Packed lunches
Table tennis
Currency exchange
Darts
Shared lounge/TV area
Board games/puzzles
Concierge service
Kid meals
Kids' outdoor play equipment
Evening entertainment
Entertainment staff
Outdoor furniture
Coffee Shop on site
Fruits
Badminton equipment
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Beach umbrellas
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Private picnics
Wine release events
Reception hall
Japanese garden
Secured parking
Garage
Water sports equipment
Guest education on local ecosystems and culture
Vegetarian menu options available
Accessible train station shuttle
No accessible train station shuttle
Guest reviews
Cleanliness8.2
Service9.1
Location8.8
Room Quality8.4
Amenities8.6
Value for Money8.6
Food and Beverage8.3
Overall Experience8.9
Guests loved
Friendly staffDelicious food
Could be better
Inconsistent room cleanlinessLimited meal choices
Guest reviews
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Location
Srimath Kuda Ratwatte Mawatha, Kandy, LK
Hotel policies
Check-in
From 02:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Parking
Free public parking is possible on site (reservation is not needed).
Internet
WiFi is available in all areas and is free of charge.
Pets
Pets are not allowed.
Children & extra beds
Children of any age are allowed. Children up to and including 5 years old stay for free when using an available cot. Children up to and including 11 years old stay for US$10 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
See full policy details
- Please note that from December 24th to December 31st, supplements may apply for the Gala Dinners. Please note that all confirmed reservations will be billed in USD. The name on the credit card used for the booking should correspond to the guest staying at the property. For bookings made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. Please note that the resort may contact the cardholder for verification purposes. Please note that all cancelations will be charged, including taxes. Please note that we will charge an additional 2.56% of the total rate for arrivals, effective from October 1st onwards, if the final room bill is paid in LKR.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Cinnamon Citadel Kandy?
At Cinnamon Citadel Kandy, check-in is from 02:00 PM and check-out is until 12:00 PM.
Does Cinnamon Citadel Kandy allow pets?
No — pets are not allowed at Cinnamon Citadel Kandy.
Is parking available at Cinnamon Citadel Kandy?
Yes — free parking is available at Cinnamon Citadel Kandy.
What is the children and extra bed policy at Cinnamon Citadel Kandy?
Children of any age are allowed. Children up to and including 5 years old stay for free when using an available cot. Children up to and including 11 years old stay for US$10 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Where is Cinnamon Citadel Kandy located?
Cinnamon Citadel Kandy is located at Srimath Kuda Ratwatte Mawatha, Kandy, LK.
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