Prime location
Central address at B.P. 90.
Goma Serena Hotel
B.P. 90, Goma, Nord Kivu, R.D Congo. · Goma · CD
Not Available
Excellent
47 reviews
Smart highlights
Guest-rated
Excellent guest ratings · 8.6/10 (47 reviews).
Great amenities
Features ATM/banking · Television in common areas · Front desk (limited hours).
Popular facilities
24-hour desk
Free WiFi
Parking
Airport shuttle
Beachfront
Pool
Fitness
Spa & wellness
About this hotel
Luxurious Accommodation
Located in Goma, the Goma Serena Hotel offers a 5-star experience with top-notch amenities. The hotel boasts a shared lounge, terrace, restaurant, and bar for guests to unwind and socialize.
Relaxation and Wellness
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Guests can enjoy a year-round outdoor pool, fitness center, sauna, and garden, perfect for relaxation and rejuvenation during their stay. The property's serene ambiance provides a peaceful retreat for travelers.
Exceptional Service
With multilingual staff fluent in English, French, and Swahili, guests can expect exceptional service and assistance 24/7. The hotel also offers free shuttle service, room service, and free WiFi for added convenience.
Experience luxury and comfort at Goma Serena Hotel. Book your stay now for an unforgettable getaway.
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What this place offers
ATM/banking
Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Show all 83 amenities
Internet access
Housekeeping on request
Concerts/live shows
Reception hall
Exercise/lap pool
Japanese garden
Secured parking
Free bus station shuttle
Health or beauty spa nearby
Swimming nearby
Guest education on local ecosystems and culture
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle
Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Sauna
Massage services
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Kids' outdoor play equipment
Outdoor furniture
Shallow end
Spa/wellness center services
Steam room
Beauty Services
Manicure
Pedicure
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Mobile app for room service
Aerobics
Guest reviews
Cleanliness8.5
Service9.0
Location8.8
Room Quality8.5
Amenities8.5
Value for Money8.4
Food and Beverage8.5
Overall Experience8.5
Guests loved
Great servicePositive overall experience
Guest reviews
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Location
B.P. 90, Goma, Nord Kivu, R.D Congo., Goma, CD
Hotel policies
Check-in
From 12:30 PM
Check-out
Until 11:00 AM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are not allowed.
See full policy details
- Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Goma Serena Hotel?
At Goma Serena Hotel, check-in is from 12:30 PM and check-out is until 11:00 AM.
Does Goma Serena Hotel allow pets?
No — pets are not allowed at Goma Serena Hotel.
Where is Goma Serena Hotel located?
Goma Serena Hotel is located at B.P. 90, Goma, Nord Kivu, R.D Congo., Goma, CD.
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