Prime location
Central address at B.P. 90.
Goma Serena Hotel
B.P. 90, Goma, Nord Kivu, R.D Congo. · Goma · CD
Excellent
47 reviews
Smart highlights
Guest-rated
Excellent guest ratings · 8.6/10 (47 reviews).
Great amenities
Features Fitness facilities · WiFi available · Free WiFi.
Popular facilities
Fitness
Free WiFi
Parking
Air conditioning
Pool
24-hour desk
Dining
Airport shuttle
About this hotel
Luxurious Accommodation
Located in Goma, the Goma Serena Hotel offers a 5-star experience with top-notch amenities. The hotel boasts a shared lounge, terrace, restaurant, and bar for guests to unwind and socialize.
Relaxation and Wellness
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Guests can enjoy a year-round outdoor pool, fitness center, sauna, and garden, perfect for relaxation and rejuvenation during their stay. The property's serene ambiance provides a peaceful retreat for travelers.
Exceptional Service
With multilingual staff fluent in English, French, and Swahili, guests can expect exceptional service and assistance 24/7. The hotel also offers free shuttle service, room service, and free WiFi for added convenience.
Experience luxury and comfort at Goma Serena Hotel. Book your stay now for an unforgettable getaway.
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What this place offers
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Show all 90 amenities
Business center
Terrace
Family rooms
Garden
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Hot tub/Jacuzzi
Car hire
Sauna
Massage services
Spa/wellness center
Barber/beauty shop
Private parking
Outdoor pool
Daily housekeeping
Designated smoking area
Accessible parking
Airport shuttle (additional charge)
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Kids' outdoor play equipment
ATM/cash machine on site
Pool with view
Higher level toilet
Pool bar
Airport shuttle (free)
Outdoor furniture
Sun loungers or beach chairs
Sun umbrellas
Airport drop off
Airport pick up
Shallow end
Spa/wellness center services
Kids' pool
Steam room
Beauty Services
Fitness/spa locker rooms
Manicure
Pedicure
Hair Salon Services
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Physical distancing in dining areas
Food delivered to guest room
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Breakfast takeaway containers
Tour/class on local culture
Mobile app for room service
Live music/performance
Aerobics
Guest reviews
Cleanliness8.5
Service9.0
Location8.8
Room Quality8.5
Amenities8.5
Value for Money8.4
Food and Beverage8.5
Overall Experience8.5
Guests loved
Great servicePositive overall experience
Guest reviews
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Location
B.P. 90, Goma, Nord Kivu, R.D Congo., Goma, CD
Hotel policies
Check-in
From 12:30 PM
Check-out
Until 11:00 AM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are not allowed.
Parking
Free parking available.
See full policy details
- Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
- Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Goma Serena Hotel?
At Goma Serena Hotel, check-in is from 12:30 PM and check-out is until 11:00 AM.
Does Goma Serena Hotel allow pets?
No — pets are not allowed at Goma Serena Hotel.
Is parking available at Goma Serena Hotel?
Yes — free parking is available at Goma Serena Hotel.
Where is Goma Serena Hotel located?
Goma Serena Hotel is located at B.P. 90, Goma, Nord Kivu, R.D Congo., Goma, CD.
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