Prime location
Central address at Carretera Cancun Tulum Km 62.
Grand Velas Riviera Maya - All Inclusive
Carretera Cancun Tulum Km 62 · Playa del Carmen · MX
Exceptional
478 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.6/10 (478 reviews).
Great amenities
Features Fitness facilities · WiFi available · Free WiFi.
Popular facilities
Fitness
Free WiFi
Parking
Air conditioning
Pool
24-hour desk
Dining
Airport shuttle
About this hotel
Luxurious Tropical Escape
Nestled in the stunning Riviera Maya, Grand Velas offers a sanctuary of natural beauty and elegance overlooking the Caribbean Sea.
Culinary Delights and Wellness
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Savor the exquisite creations of our talented chefs and immerse yourself in rejuvenating rituals at SE Spa, inspired by ancient wellness traditions.
Family Fun and Romantic Getaways
Create unforgettable memories with your loved ones through a variety of exciting activities, while also cherishing intimate moments with your partner in the dreamy setting of Grand Velas Riviera Maya.
Book your stay now to experience the ultimate blend of luxury and relaxation at Grand Velas Riviera Maya.
Choose your room
Your check-out is before your check-in
You've asked to leave on but arrive on . Nothing is wrong with this hotel — the dates just need swapping round.
What this place offers
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Show all 146 amenities
Business center
Terrace
Family rooms
Garden
Hiking
Lift / Elevator
Laundry
Luggage storage
Cycling
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Golf course
Soundproof rooms
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Hot tub/Jacuzzi
Car hire
Children's playground
Sauna
Dry cleaning
Breakfast in the room
Massage services
Games room
Spa/wellness center
Barber/beauty shop
Table tennis
Currency exchange
Mini golf
Babysitting/child services
Billiards
Valet parking
Chapel/shrine
Karaoke
Private parking
Outdoor pool
Sun terrace
Daily housekeeping
Airport shuttle (additional charge)
Board games/puzzles
Parking garage
Shuttle service (additional charge)
Beachfront
Concierge service
Special diet menus - on request
Grocery deliveries
Wheelchair accessible
Allergy-free room
Kid meals
Snack bar
Kids' outdoor play equipment
ATM/cash machine on site
Pool with view
Water sport facilities on site
Toilet with grab rails
Indoor play area
Private beach area
Kid-friendly buffet
Evening entertainment
Baby safety gates
Lower bathroom sink
Public Bath
Higher level toilet
Pool bar
Infinity pool
Kids' club
Emergency cord in bathroom
Nightclub/DJ
Entertainment staff
Outdoor furniture
Sun loungers or beach chairs
Picnic area
Wine/champagne
Airport drop off
Airport pick up
Coffee Shop on site
Fruits
Spa/wellness center services
Steam room
Beauty Services
Fitness/spa locker rooms
Yoga classes
Manicure
Pedicure
Strollers
Fitness classes
Personal trainer
Hair Salon Services
Beach
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Walking tours
Breakfast takeaway containers
Key card access
Bike tours
Tour/class on local culture
Mobile app for room service
Live music/performance
Themed dinner nights
Broadcast Live sport events
Cooking class
Movie nights
Aerobics
Guest reviews
Cleanliness9.5
Service10.0
Location9.5
Room Quality9.5
Amenities9.5
Value for Money9.4
Food and Beverage9.5
Overall Experience10.0
Guests loved
Exceptional serviceGreat family activities
Could be better
Teens club congestion
Guest reviews
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Location
Carretera Cancun Tulum Km 62, Playa del Carmen, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are not allowed.
Parking
Free parking available.
See full policy details
- Restaurants:
- PIAF Frech Cuisine & COCINA DE AUTOR Creative, evolutionary cuisine for ages 12 and over in selected seatings.
- BISTRO International cuisine for ages 16 and over.
- Please note that reservations and dress code are required for Gourmet Restaurants: no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing.
- Please note that some rooms are located about 0.6 mi from the beach.
- There is an additional nightly charge to guarantee connecting rooms.
- Payment has to be made directly at the property upon arrival.
- Connecting rooms are subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
- Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Grand Velas Riviera Maya - All Inclusive?
At Grand Velas Riviera Maya - All Inclusive, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does Grand Velas Riviera Maya - All Inclusive allow pets?
No — pets are not allowed at Grand Velas Riviera Maya - All Inclusive.
Is parking available at Grand Velas Riviera Maya - All Inclusive?
Yes — free parking is available at Grand Velas Riviera Maya - All Inclusive.
Where is Grand Velas Riviera Maya - All Inclusive located?
Grand Velas Riviera Maya - All Inclusive is located at Carretera Cancun Tulum Km 62, Playa del Carmen, MX.
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