Prime location
Central address at Boulevard Kukulcan Km 14.5 Hotel Zone.
Hard Rock Hotel Cancun - All Inclusive
Boulevard Kukulcan Km 14.5 Hotel Zone · Cancún · MX
Hard Rock
Exceptional
1,217 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.0/10 (1,217 reviews).
Great amenities
Features Fitness facilities · WiFi available · Free WiFi.
Popular facilities
Fitness
Free WiFi
Parking
Air conditioning
Pool
24-hour desk
Dining
Pet-friendly
About this hotel
Luxurious Accommodations
The suites at Hard Rock Hotel Cancun All Inclusive offer a blend of comfort and style, with free WiFi, music streaming channels, and a fully stocked minibar. Guests can unwind in the double hot tub or enjoy the stunning views from their private balconies.
Abundant Amenities
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From the spacious outdoor pool overlooking the ocean to the on-site tennis courts and full-service spa, guests can indulge in a wide range of luxurious amenities. The 5 gourmet restaurants on-site cater to diverse tastes, ensuring a culinary delight for every palate.
Entertainment for All Ages
With a kids and teen club, live nightly entertainment, and organized tours, guests of all ages can create lasting memories at Hard Rock Hotel Cancun All Inclusive. Explore nearby attractions easily with the on-site car hire service, adding convenience to your stay.
Book your unforgettable experience at Hard Rock Hotel Cancun All Inclusive now!
Choose your room
Your check-out is before your check-in
You've asked to leave on but arrive on . Nothing is wrong with this hotel — the dates just need swapping round.
What this place offers
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Show all 110 amenities
Family rooms
Garden
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Airport shuttle
Bar
Tour desk
Golf course
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Tennis court
Hot tub/Jacuzzi
Children's playground
Dry cleaning
Breakfast in the room
Massage services
Games room
Spa/wellness center
Barber/beauty shop
Table tennis
Babysitting/child services
Billiards
Valet parking
Karaoke
Private parking
Outdoor pool
Sun terrace
Daily housekeeping
Designated smoking area
Accessible parking
Airport shuttle (additional charge)
Shuttle service (additional charge)
Beachfront
Minimarket on site
Concierge service
Wheelchair accessible
Kid meals
Snack bar
Kids' outdoor play equipment
ATM/cash machine on site
Lockers
Pool with view
Toilet with grab rails
Indoor play area
Private beach area
Kid-friendly buffet
Evening entertainment
Higher level toilet
Pool bar
Infinity pool
Kids' club
Entertainment staff
Water slide
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Airport drop off
Airport pick up
Coffee Shop on site
Fruits
Shallow end
Pet bowls
Spa/wellness center services
Kids' pool
Fence around pool
Beauty Services
Fitness/spa locker rooms
Yoga classes
Tennis equipment
Manicure
Pedicure
Hair Salon Services
Beach
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Food delivered to guest room
CCTV outside property
CCTV in common areas
Access to health care professionals
24-hour security
Security alarm
Key card access
Live music/performance
Broadcast Live sport events
Guest reviews
Cleanliness9.0
Service10.0
Location8.0
Room Quality7.5
Amenities9.0
Value for Money8.5
Food and Beverage10.0
Overall Experience10.0
Guests loved
Friendly and attentive staff (reception, waiters, maintenance, entertainment)Excellent entertainment team and activitiesGood food and beverage options (many positive mentions)Beachfront location and pool/beach accessGood check-in/valet service mentioned
Could be better
Renovations/closed facilities during stays causing limited servicesPools small, crowded and some VIP pools shallowSargassum on the beach limiting swimmingRoom issues: AC problems, humidity and bathroom mold in at least one roomPerceived high price for the hotel's size and occasional food/reservation shortages
Guest reviews
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Location
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancún, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are not allowed.
Parking
Free parking available.
See full policy details
- Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
- Please note that the Family Room at this hotel is only available for people traveling with children.
- Infants from 0-3 years old are free
- All children from 4 to 17 years old extra charges apply
- When traveling with pets, please note that an extra charge of USD 150 per pet applies. Stays of more than 7 nights, 150 USD will be charged for each week, per pet. Dogs and cats only are permitted with a maximum of 2 pets per room with maximum 50 pounds weight limit per pet. Specific rooms only, restrictions apply. For more information, please contact the property directly using the contact details in your confirmation.
- Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
- Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- Guests under the age of 18 can only check in with a parent or official guardian.
- In the event of an early departure, the property will charge you the full amount for your stay.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Hard Rock Hotel Cancun - All Inclusive?
At Hard Rock Hotel Cancun - All Inclusive, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does Hard Rock Hotel Cancun - All Inclusive allow pets?
No — pets are not allowed at Hard Rock Hotel Cancun - All Inclusive.
Is parking available at Hard Rock Hotel Cancun - All Inclusive?
Yes — free parking is available at Hard Rock Hotel Cancun - All Inclusive.
Where is Hard Rock Hotel Cancun - All Inclusive located?
Hard Rock Hotel Cancun - All Inclusive is located at Boulevard Kukulcan Km 14.5 Hotel Zone, Cancún, MX.
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