Prime location
Central address at Avenida Yaxchilan 31.
Hotel Xbalamqué Boutique & Spa
Avenida Yaxchilan 31 · Cancún · MX
Very Good
2,136 reviews
Smart highlights
Guest-rated
Very Good guest ratings · 7.1/10 (2,136 reviews).
Great amenities
Features WiFi available · Free WiFi · Parking.
Popular facilities
Free WiFi
Parking
Air conditioning
Pool
24-hour desk
Dining
Airport shuttle
Bar
About this hotel
Mayan-Inspired Luxury in Central Cancun
Immerse yourself in the enchanting Mayan-style décor at Hotel Xbalamqué Resort & Spa, centrally located in Cancun. Relax by the outdoor pool, indulge in spa treatments, and unwind in rooms equipped with cable TV and air-conditioning.
"4 Elementos" Bar and Convenient Amenities
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Sip on refreshing drinks and savor tasty snacks at the on-site bar, "4 Elementos", or opt for room service for added convenience. Benefit from tour information, car rentals, safes, and WiFi available at the reception for a stress-free stay.
Perfect Location for Exploring
Explore Cancun effortlessly with the ADO Bus Station nearby and the Hotel Zone just a 5-minute drive away. With Cancún International Airport only 20 minutes away, Hotel Xbalamqué Resort & Spa is your gateway to a memorable vacation.
Book your stay now at Hotel Xbalamqué Resort & Spa for an unforgettable Cancun experience!
Choose your room
Your check-out is before your check-in
You've asked to leave on but arrive on . Nothing is wrong with this hotel — the dates just need swapping round.
What this place offers
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
Terrace
Family rooms
Show all 77 amenities
Garden
Lift / Elevator
Luggage storage
Airport shuttle
Safety deposit box
Bar
Tour desk
Ironing service
Meeting/banquet facilities
Car hire
Sauna
Massage services
Spa/wellness center
Barber/beauty shop
Solarium
Karaoke
Non-smoking throughout
Private parking
Outdoor pool
Sun terrace
Daily housekeeping
Designated smoking area
Airport shuttle (additional charge)
Shuttle service (additional charge)
Minimarket on site
Concierge service
Special diet menus - on request
Grocery deliveries
Kid-friendly buffet
Evening entertainment
Public Bath
Outdoor furniture
Airport drop off
Airport pick up
Coffee Shop on site
Outdoor fireplace
Fitness/spa locker rooms
Yoga classes
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
24-hour security
Delivered food - securely covered
Live music/performance
Themed dinner nights
Cooking class
Guest reviews
Cleanliness4.5
Service7.8
Location9.0
Room Quality5.0
Amenities7.5
Value for Money8.0
Food and Beverage7.5
Overall Experience7.5
Guests loved
Location (convenient, near transport/park)PoolRestaurant and cocktailsAttentive/reception staff (many positive mentions)Good price / valueAttractive architecture/decorComfortable basic accommodationsBreakfast praised in several reviews
Could be better
Poor cleanliness: cockroaches reported, dingy linens, foul/musty smellsRoom issues: wrong bed assignments, bad views, no in-room phonePool maintenance / water cleanliness concernsOld/worn towels and linensOccasional unresponsive or poor attention from staffNo Wi‑Fi/TV reported by some guestsOld elevator and uneven floors making luggage handling difficult
Guest reviews
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Location
Avenida Yaxchilan 31, Cancún, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Cancellation terms are shown on each rate, and confirmed before you pay.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are not allowed.
Parking
Free parking available.
See full policy details
- Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
- Please note that breakfast included rates do not include children's breakfast. An additional fee applies The included breakfast is a continental breakfast..
- Reservations for 3 or more rooms, as well as for more than 3 nights, may be subject to different conditions and supplements.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- In the event of an early departure, the property will charge you the full amount for your stay.
- Parking is subject to availability due to limited spaces.
- This property is located in a busy area so guests might experience some noise.
- Guests under the age of 18 can only check in with a parent or official guardian.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Hotel Xbalamqué Boutique & Spa?
At Hotel Xbalamqué Boutique & Spa, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does Hotel Xbalamqué Boutique & Spa allow pets?
No — pets are not allowed at Hotel Xbalamqué Boutique & Spa.
Is parking available at Hotel Xbalamqué Boutique & Spa?
Yes — free parking is available at Hotel Xbalamqué Boutique & Spa.
Where is Hotel Xbalamqué Boutique & Spa located?
Hotel Xbalamqué Boutique & Spa is located at Avenida Yaxchilan 31, Cancún, MX.
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