Prime location
Central address at Ctra. Chetumal - Puerto Juárez.
JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort
Ctra. Chetumal - Puerto Juárez, Km. 309 · Puerto Morelos · MX
Iberostar The Grand Collection
Exceptional
419 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.6/10 (419 reviews).
Quality stay
Rated 5 stars with curated amenities and service.
Popular facilities
Fitness
Free WiFi
Parking
Air conditioning
Pool
24-hour desk
Dining
Bar
About this hotel
Luxurious Amenities
Iberostar Grand Hotel Paraiso is a lavish retreat in Playa del Carmen, offering water sports facilities, a tennis court, a hot tub, and a sauna. Guests can also enjoy free WiFi and a car rental service.
Elegant Rooms with Stunning Views
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The rooms at this hotel are elegantly designed and equipped with modern amenities such as a desk, flat-screen TV, and a private bathroom. Some units even offer breathtaking sea views, and each room features a convenient coffee machine.
Culinary Delights and Recreation
Start your day with a delicious continental or buffet breakfast and savor authentic Mexican cuisine at the on-site restaurant. Stay active at the fitness centre or enjoy a game of table tennis during your stay at Iberostar Grand Hotel Paraiso.
Experience luxury and relaxation at its finest - book your stay at Iberostar Grand Hotel Paraiso now!
Choose your room
No rooms for Aug 13 – Aug 14
This hotel has nothing free that night. Nearby dates often do — tap one to check.
Guest reviews
Cleanliness9.3
Service10.0
Location9.3
Room Quality9.8
Amenities9.6
Value for Money9.3
Food and Beverage9.7
Overall Experience9.9
Guests loved
Friendly staffClean and beautiful environment
Could be better
Complicated coupon system
Guest reviews
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Location
Ctra. Chetumal - Puerto Juárez, Km. 309, Puerto Morelos, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Parking
Free public parking is possible on site (reservation is not needed).
Internet
WiFi is available in all areas and is free of charge.
Children & extra beds
Children are not allowed. You haven't added any cots. You haven't added any extra beds.
Pets
Pets are not allowed.
See full policy details
- El cargo de la reserva aparecerá en el extracto de la tarjeta de crédito a nombre de: Hotelera Playa Paraíso, S.A. de C.V. Para más información sobre el cargo de esta reserva, es necesario ponerse en contacto con el hotel. El nombre del titular de la tarjeta de crédito utilizada para abonar el pago deberá coincidir con el nombre de uno de los huéspedes que figuren en la reserva. Al hacer el registro de entrada, se debe presentar la misma tarjeta de crédito y un documento de identidad oficial. No se aceptan pagos en el hotel. Las reservas que no hayan sido abonadas se cancelarán antes de la llegada. En caso de solicitar factura, será emitida por Hotelera Playa Paraíso, S.A. de C.V., con sede en México.
- Se debe abonar un suplemento medioambiental de 32.57 mxn por noche y por habitación al hacer el registro de entrada.
- La tipología de cama seleccionada está sujeta a disponibilidad en el hotel. El establecimiento no acepta reservas de 10 habitaciones o más. Todas las reservas de 10 o más habitaciones se considerarán como grupo y están sujetas a los términos y condiciones de grupos.
- Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada al hotel. Todas las peticiones especiales están sujetas a disponibilidad y pueden suponer costes adicionales. Es imprescindible que el titular principal de la reserva tenga 18 años o más en el momento del registro de entrada al hotel.
- Se requiere informar de la hora prevista de llegada al hotel con antelación, utilizando el apartado de peticiones especiales al hacer la reserva o contactando directamente con el hotel. Los datos de contacto aparecen en la confirmación de la reserva.
- Política de niños: No aplica, es un hotel solo adultos.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort?
At JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort allow pets?
No — pets are not allowed at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort.
Is parking available at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort?
Yes — free parking is available at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort.
What is the children and extra bed policy at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort?
Children are not allowed. You haven't added any cots. You haven't added any extra beds.
Where is JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort located?
JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort is located at Ctra. Chetumal - Puerto Juárez, Km. 309, Puerto Morelos, MX.
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