Prime location
Central address at Carretera Chetumal - Puerto Juarez km. 309 Playa Paraiso.
JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort
Carretera Chetumal - Puerto Juarez km. 309 Playa Paraiso · Puerto Morelos · MX
Iberostar The Grand Collection
Exceptional
397 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.6/10 (397 reviews).
Great amenities
Features Health or beauty spa nearby · Offsite parking discounted rates available · Nightclub.
Popular facilities
Spa & wellness
Parking
Fitness
Air conditioning
Pool
Dining
Bar
24-hour desk
About this hotel
Luxurious Amenities
Iberostar Grand Hotel Paraiso is a lavish retreat in Playa del Carmen, offering water sports facilities, a tennis court, a hot tub, and a sauna. Guests can also enjoy free WiFi and a car rental service.
Elegant Rooms with Stunning Views
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The rooms at this hotel are elegantly designed and equipped with modern amenities such as a desk, flat-screen TV, and a private bathroom. Some units even offer breathtaking sea views, and each room features a convenient coffee machine.
Culinary Delights and Recreation
Start your day with a delicious continental or buffet breakfast and savor authentic Mexican cuisine at the on-site restaurant. Stay active at the fitness centre or enjoy a game of table tennis during your stay at Iberostar Grand Hotel Paraiso.
Experience luxury and relaxation at its finest - book your stay at Iberostar Grand Hotel Paraiso now!
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What this place offers
Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Show all 86 amenities
Ironing service
Hot tub/Jacuzzi
Car hire
Sauna
Massage services
Table tennis
Currency exchange
Darts
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Concierge service
Heated pool
Evening entertainment
Adult only
Salt-water pool
Entertainment staff
Outdoor furniture
Coffee Shop on site
Fruits
Spa/wellness center services
Steam room
Beauty Services
Manicure
Pedicure
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
Access to health care professionals
Screens / Barriers between staff and guests for safety
Delivered food - securely covered
Key card access
Mobile app for room service
ATM/banking
Shopping on site
Nightclub
Front desk (limited hours)
Billiards or pool table
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Golfing on site
Scuba diving on site
Tennis lessons on site
Beach umbrellas
Free pool cabanas
Offsite parking discounted rates available
Beach yoga on site
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Indoor/outdoor pool
Exercise/lap pool
Japanese garden
Health or beauty spa nearby
Swimming nearby
Water sports equipment
Beach club nearby (surcharge)
Hosted evening meal (reserve)
Beach toys
Guest reviews
Cleanliness9.3
Service10.0
Location9.3
Room Quality9.8
Amenities9.6
Value for Money9.3
Food and Beverage9.7
Overall Experience9.9
Guests loved
Friendly staffClean and beautiful environment
Could be better
Complicated coupon system
Guest reviews
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Location
Carretera Chetumal - Puerto Juarez km. 309 Playa Paraiso, Puerto Morelos, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Parking
Free public parking is possible on site (reservation is not needed).
Internet
WiFi is available in all areas and is free of charge.
Children & extra beds
Children are not allowed. You haven't added any cots. You haven't added any extra beds.
Pets
Pets are not allowed.
See full policy details
- El cargo de la reserva aparecerá en el extracto de la tarjeta de crédito a nombre de: Hotelera Playa Paraíso, S.A. de C.V. Para más información sobre el cargo de esta reserva, es necesario ponerse en contacto con el hotel. El nombre del titular de la tarjeta de crédito utilizada para abonar el pago deberá coincidir con el nombre de uno de los huéspedes que figuren en la reserva. Al hacer el registro de entrada, se debe presentar la misma tarjeta de crédito y un documento de identidad oficial. No se aceptan pagos en el hotel. Las reservas que no hayan sido abonadas se cancelarán antes de la llegada. En caso de solicitar factura, será emitida por Hotelera Playa Paraíso, S.A. de C.V., con sede en México.
- Se debe abonar un suplemento medioambiental de 32.57 mxn por noche y por habitación al hacer el registro de entrada.
- La tipología de cama seleccionada está sujeta a disponibilidad en el hotel. El establecimiento no acepta reservas de 10 habitaciones o más. Todas las reservas de 10 o más habitaciones se considerarán como grupo y están sujetas a los términos y condiciones de grupos.
- Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada al hotel. Todas las peticiones especiales están sujetas a disponibilidad y pueden suponer costes adicionales. Es imprescindible que el titular principal de la reserva tenga 18 años o más en el momento del registro de entrada al hotel.
- Se requiere informar de la hora prevista de llegada al hotel con antelación, utilizando el apartado de peticiones especiales al hacer la reserva o contactando directamente con el hotel. Los datos de contacto aparecen en la confirmación de la reserva.
- Política de niños: No aplica, es un hotel solo adultos.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort?
At JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort allow pets?
No — pets are not allowed at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort.
Is parking available at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort?
Yes — free parking is available at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort.
What is the children and extra bed policy at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort?
Children are not allowed. You haven't added any cots. You haven't added any extra beds.
Where is JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort located?
JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort is located at Carretera Chetumal - Puerto Juarez km. 309 Playa Paraiso, Puerto Morelos, MX.
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