Prime location
Central address at Retorno del Rey.
Kempinski Hotel Cancun
Retorno del Rey, 36 · Cancún · MX
Kempinski
Exceptional
638 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.2/10 (638 reviews).
Great amenities
Features Fitness facilities · WiFi available · Free WiFi.
Popular facilities
Fitness
Free WiFi
Parking
Air conditioning
Pool
24-hour desk
Dining
Airport shuttle
About this hotel
Luxurious Amenities and Services
This Kempinski Hotel Cancun is a paradise offering 2 outdoor swimming pools, a rejuvenating spa, and a pristine private beach. Indulge in modern rooms with top-notch entertainment systems and unwind in the Kempinski spa and Salon with a variety of massage therapies and body treatments.
Exquisite Dining Experience
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Savor a culinary journey from traditional Asian delights at The Sushi Bar to Mediterranean flavors at Fantino. Enjoy indoor or outdoor dining with ocean views and sip on cocktails at the elegant Lobby Lounge.
Convenient Location and Transportation Services
Conveniently located just 20 minutes from Cancun International Airport, the hotel offers seamless airport transfers and easy access to nearby attractions like Aquaworld. Experience luxury and comfort at its finest at the Kempinski Hotel Cancun.
Choose your room
Your check-out is before your check-in
You've asked to leave on but arrive on . Nothing is wrong with this hotel — the dates just need swapping round.
What this place offers
Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Show all 119 amenities
Terrace
Family rooms
Garden
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Golf course
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Tennis court
Hot tub/Jacuzzi
Car hire
Children's playground
Sauna
Dry cleaning
Breakfast in the room
Massage services
Spa/wellness center
Barber/beauty shop
Currency exchange
Babysitting/child services
Valet parking
Solarium
Non-smoking throughout
Private parking
Outdoor pool
Sun terrace
Private check-in/check-out
Daily housekeeping
Designated smoking area
Accessible parking
Airport shuttle (additional charge)
Shuttle service (additional charge)
Beachfront
Minimarket on site
Concierge service
Special diet menus - on request
Wheelchair accessible
Kid meals
Snack bar
ATM/cash machine on site
Lockers
Pool with view
Heated pool
Toilet with grab rails
Private beach area
Kid-friendly buffet
Kids' club
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Airport drop off
Airport pick up
Coffee Shop on site
Shallow end
Spa/wellness center services
Steam room
Beauty Services
Fitness/spa locker rooms
Yoga classes
Tennis equipment
Manicure
Pedicure
Fitness classes
Personal trainer
Hair Salon Services
Beach
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Tour/class on local culture
Live music/performance
Temporary art galleries
Cooking class
Guest reviews
Cleanliness9.4
Service9.9
Location9.4
Room Quality9.3
Amenities8.9
Value for Money8.3
Food and Beverage8.9
Overall Experience9.6
Guests loved
Excellent serviceBeautiful location
Could be better
Limited food varietySome noise in restaurants
Guest reviews
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Location
Retorno del Rey, 36, Cancún, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are not allowed.
Parking
Parking available.
See full policy details
- Resort fee includes the following:
- -Mexican welcome drink
- -Premium high-speed WiFi in guest rooms and public areas
- -Use of tennis courts and rackets (1 hr)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Kempinski Hotel Cancun?
At Kempinski Hotel Cancun, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does Kempinski Hotel Cancun allow pets?
No — pets are not allowed at Kempinski Hotel Cancun.
Is parking available at Kempinski Hotel Cancun?
Yes — parking is available at Kempinski Hotel Cancun.
Where is Kempinski Hotel Cancun located?
Kempinski Hotel Cancun is located at Retorno del Rey, 36, Cancún, MX.
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