Prime location
Central address at Retorno del Rey.
Kempinski Hotel Cancun
Retorno del Rey, 36 · Cancún · MX
Kempinski
Exceptional
608 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.2/10 (608 reviews).
Great amenities
Features Health or beauty spa nearby · Guest education on local ecosystems and culture · Clubhouse.
Popular facilities
Spa & wellness
Fitness
Parking
Air conditioning
Pool
Dining
Airport shuttle
Bar
About this hotel
Luxurious Amenities and Services
This Kempinski Hotel Cancun is a paradise offering 2 outdoor swimming pools, a rejuvenating spa, and a pristine private beach. Indulge in modern rooms with top-notch entertainment systems and unwind in the Kempinski spa and Salon with a variety of massage therapies and body treatments.
Exquisite Dining Experience
Show more
Savor a culinary journey from traditional Asian delights at The Sushi Bar to Mediterranean flavors at Fantino. Enjoy indoor or outdoor dining with ocean views and sip on cocktails at the elegant Lobby Lounge.
Convenient Location and Transportation Services
Conveniently located just 20 minutes from Cancun International Airport, the hotel offers seamless airport transfers and easy access to nearby attractions like Aquaworld. Experience luxury and comfort at its finest at the Kempinski Hotel Cancun.
Choose your room
No rooms available for these dates. Try different dates.
What this place offers
Health or beauty spa nearby
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Show all 98 amenities
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Sauna
Massage services
Currency exchange
Solarium
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Kid meals
Heated pool
Outdoor furniture
Coffee Shop on site
Shallow end
Steam room
Personal trainer
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Cooking class
Supervised childcare/activities
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Golfing on site
Playground on site
Tennis lessons on site
Self parking (surcharge)
Pool sun loungers
Beach yoga on site
Private beach nearby
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Clubhouse
Art gallery on site
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Health or beauty spa nearby
Swimming nearby
Beach club nearby (surcharge)
Bicycle-friendly property
Beach toys
Guest education on local ecosystems and culture
Vegetarian menu options available
Bulk dispenser for toiletries
Accessible shuttle
No accessible shuttle
Guest reviews
Cleanliness9.4
Service9.9
Location9.4
Room Quality9.3
Amenities8.9
Value for Money8.3
Food and Beverage8.9
Overall Experience9.6
Guests loved
Excellent serviceBeautiful location
Could be better
Limited food varietySome noise in restaurants
Guest reviews
Loading reviews…
Location
Retorno del Rey, 36, Cancún, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Children & extra beds
Children of any age are allowed. You haven't added any cots. You haven't added any extra beds.
Internet
WiFi is available in public areas and is free of charge.
Pets
Pets are not allowed.
Parking
Private parking is possible on site (reservation is not needed) and costs USD 20 per day.
See full policy details
- Resort fee includes the following: -Mexican welcome drink -Premium high-speed WiFi in guest rooms and public areas -Use of tennis courts and rackets (1 hr)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Kempinski Hotel Cancun?
At Kempinski Hotel Cancun, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does Kempinski Hotel Cancun allow pets?
No — pets are not allowed at Kempinski Hotel Cancun.
What is the children and extra bed policy at Kempinski Hotel Cancun?
Children of any age are allowed. You haven't added any cots. You haven't added any extra beds.
Where is Kempinski Hotel Cancun located?
Kempinski Hotel Cancun is located at Retorno del Rey, 36, Cancún, MX.
AI
Ask AI about this hotel
Quick answers based on amenities, reviews and policies. Responses are for convenience — always confirm at booking.