Prime location
Central address at Carretera Cancun-Chetumal Km. 36.5.
Moon Palace The Grand Cancun All Inclusive
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, · Cancún · MX
Palace Resorts
Very Good
239 reviews
Smart highlights
Guest-rated
Very Good guest ratings · 7.8/10 (239 reviews).
Great amenities
Features Fitness facilities · WiFi available · Free WiFi.
Popular facilities
Fitness
Free WiFi
Parking
Air conditioning
Pool
24-hour desk
Dining
Airport shuttle
About this hotel
Luxurious Accommodations
Moon Palace The Grand Cancun All Inclusive offers elegant rooms with modern amenities including flat-screen TVs, iPod docking stations, and luxurious bathrooms with complimentary toiletries. Some rooms even feature a cozy seating area for relaxation, ensuring a comfortable stay for all guests.
Abundant Leisure Activities
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Guests can indulge in a variety of activities at the resort, from water sports and golfing to cycling and enjoying the private beach area. With free bicycle use and car hire services available, exploring the beautiful surroundings of Cancún has never been easier.
Exceptional Services and Facilities
Experience top-notch hospitality with a 24-hour front desk, a hairdresser's, and a gift shop on-site. The resort also boasts an outdoor pool, children's playground, and a restaurant serving delicious meals. Free WiFi and parking add convenience to your stay at this magnificent property.
Book now for an unforgettable stay at Moon Palace The Grand Cancun All Inclusive and make lasting memories in the heart of Cancún.
Choose your room
Your check-out is before your check-in
You've asked to leave on but arrive on . Nothing is wrong with this hotel — the dates just need swapping round.
What this place offers
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Show all 140 amenities
Business center
Terrace
Family rooms
Garden
Lift / Elevator
Laundry
Luggage storage
Fishing
Express check-in/check-out
Cycling
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Horse riding
Golf course
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Tennis court
Hot tub/Jacuzzi
Car hire
Children's playground
Sauna
Dry cleaning
Breakfast in the room
Massage services
Games room
Snorkelling
Spa/wellness center
Barber/beauty shop
Table tennis
Currency exchange
Bowling
Mini golf
Babysitting/child services
Billiards
Valet parking
Chapel/shrine
Private parking
Outdoor pool
Sun terrace
Private check-in/check-out
Daily housekeeping
Designated smoking area
Accessible parking
Airport shuttle (additional charge)
Shared lounge/TV area
Board games/puzzles
Shuttle service (additional charge)
Special diet menus - on request
Kid meals
Snack bar
Kids' outdoor play equipment
Water park
ATM/cash machine on site
Lockers
Pool with view
Heated pool
Indoor play area
Private beach area
Kid-friendly buffet
Evening entertainment
Pool bar
Swimming pool toys
Kids' club
Nightclub/DJ
Rooftop pool
Entertainment staff
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Airport drop off
Airport pick up
Coffee Shop on site
Fruits
Spa/wellness center services
Fence around pool
Steam room
Beauty Services
Fitness/spa locker rooms
Yoga classes
Tennis equipment
Manicure
Pedicure
Fitness classes
Personal trainer
Hair Salon Services
Beach
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Breakfast takeaway containers
Key card access
Bike tours
Tour/class on local culture
Mobile app for room service
Live music/performance
Broadcast Live sport events
Happy hour
Cooking class
Aerobics
Guest reviews
Cleanliness5.8
Service6.9
Location7.8
Room Quality6.0
Amenities10.0
Value for Money6.2
Food and Beverage9.7
Overall Experience10.0
Guests loved
Excellent kids attractions / kids clubSpa and good general installationsFamily-friendly — many families enjoyed their stayGood food qualityWide variety of drinksPretty facilities and poolsMany staff described as receptive and politeGuests reported wanting to return
Could be better
Concierges reportedly push extra charges / hidden costsLong wait times for transport carts and restaurant serviceOvercrowding / insufficient loungers at waterparkOld/unrenovated rooms with maintenance defectsRoom odors and humidity problemsInsufficient staffing during high seasonPools/club close early or have limited open daysReports of staff soliciting tips / unfriendly behavior in some cases
Guest reviews
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Location
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO,, Cancún, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Cancellation terms are shown on each rate, and confirmed before you pay.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are not allowed.
Parking
Free parking available.
See full policy details
- If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information.
- In an attempt to prevent cases of fraud, please note that the credit card used to make the reservation must be presented when checking in and that the cardholder must also be present. If this is not the case, any previous payment shall be deemed invalid and full payment for the reservation shall be charged at check-in.
- Guests who book four nights or more will get $250 USD in Resort Credit. A 16% service fee applies to services paid with Resort Credit wich can be used on Spa, Golf, Tours, Romantic Dinner, and other selected services.
- Maximum Spa credit allowed to redeem $82 USD. Other terms and conditions may apply.
- Please note that any other Special Requests are subject to availability and additional charges may apply.
- All promotional benefits are subject to change or may be suspended at any time without prior notice.
- These promotions are not transferable to guests in other rooms. Information is subject to change without previous notice. Other terms and conditions may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Moon Palace The Grand Cancun All Inclusive?
At Moon Palace The Grand Cancun All Inclusive, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does Moon Palace The Grand Cancun All Inclusive allow pets?
No — pets are not allowed at Moon Palace The Grand Cancun All Inclusive.
Is parking available at Moon Palace The Grand Cancun All Inclusive?
Yes — free parking is available at Moon Palace The Grand Cancun All Inclusive.
Where is Moon Palace The Grand Cancun All Inclusive located?
Moon Palace The Grand Cancun All Inclusive is located at Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO,, Cancún, MX.
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