Prime location
Central address at Carretera Federal Chetumal- Puerto Juarez Km 282.
Occidental at Xcaret Destination - All Inclusive
Carretera Federal Chetumal- Puerto Juarez Km 282, 307 · Playa del Carmen · MX
Occidental Hotels and Resorts by Barcelo Hotel Group
Excellent
2,432 reviews
Smart highlights
Guest-rated
Excellent guest ratings · 8.2/10 (2,432 reviews).
Great amenities
Features Fitness facilities · WiFi available · Free WiFi.
Popular facilities
Fitness
Free WiFi
Parking
Air conditioning
Pool
24-hour desk
Dining
Airport shuttle
About this hotel
Family-Friendly Activities and Facilities
The Occidental at Xcaret Destination offers a wide range of activities suitable for the entire family, from supervised children's programs to snorkeling lessons. With 7 swimming pools, spa services, and a nightclub, there is something for everyone to enjoy.
Unlimited Xcaret Xperience Package
Show more
Guests can elevate their experience with the Occidental Unlimited Xcaret Xperience (UXX) package, which grants unlimited access to the renowned Xcaret Park. With over 40 exhibits and attractions, this package ensures a memorable stay filled with adventure and exploration.
Culinary Delights and Entertainment
Indulge in a culinary journey at the resort's 11 restaurants and 10 bars, including a disco for vibrant nightlife. From D'Oriental to El Pescador, each dining venue offers a unique gastronomic experience.
Experience the best of both worlds at Occidental at Xcaret Destination - book now for an unforgettable stay!
Choose your room
Your check-out is before your check-in
You've asked to leave on but arrive on . Nothing is wrong with this hotel — the dates just need swapping round.
What this place offers
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Show all 98 amenities
Terrace
Family rooms
Garden
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
Safety deposit box
Bar
Tour desk
Facilities for disabled guests
Tennis court
Car hire
Children's playground
Sauna
Massage services
Games room
Snorkelling
Spa/wellness center
Barber/beauty shop
Table tennis
Currency exchange
Mini golf
Babysitting/child services
Billiards
Darts
Private parking
Outdoor pool
Sun terrace
Daily housekeeping
Designated smoking area
Accessible parking
Airport shuttle (additional charge)
Shared lounge/TV area
Board games/puzzles
Beachfront
Minimarket on site
Concierge service
Special diet menus - on request
Wheelchair accessible
Snack bar
Kids' outdoor play equipment
Water park
ATM/cash machine on site
Lockers
Toilet with grab rails
Indoor play area
Private beach area
Kid-friendly buffet
Evening entertainment
Pool bar
Kids' club
Nightclub/DJ
Entertainment staff
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Airport drop off
Airport pick up
Fruits
Fitness/spa locker rooms
Tennis equipment
Beach
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
24-hour security
Security alarm
Key card access
Live music/performance
Themed dinner nights
Archery
Bingo
Guest reviews
Cleanliness7.8
Service9.3
Location9.3
Room Quality7.7
Amenities8.8
Value for Money7.7
Food and Beverage6.8
Overall Experience8.3
Guests loved
Beautiful locationFriendly staff
Could be better
Poor food qualityCleanliness issues
Guest reviews
Loading reviews…
Location
Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 11:00 AM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are not allowed.
Parking
Free parking available.
See full policy details
- Please note that guests booking 11 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.
- Please note long pants are obligatory at all specialty restaurants. Shorts, sleeveless shirts and beach sandals are not allowed.
- The bars and restaurants serve both national and international drinks. If you would like a particular brand, it might be available at an extra charge.
- 24 Hour All Inclusive
- Please note that children from 0 to 1 years old can stay for free.
- The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- In the event of an early departure, the property will charge you the full amount for your stay.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Occidental at Xcaret Destination - All Inclusive?
At Occidental at Xcaret Destination - All Inclusive, check-in is from 03:00 PM and check-out is until 11:00 AM.
Does Occidental at Xcaret Destination - All Inclusive allow pets?
No — pets are not allowed at Occidental at Xcaret Destination - All Inclusive.
Is parking available at Occidental at Xcaret Destination - All Inclusive?
Yes — free parking is available at Occidental at Xcaret Destination - All Inclusive.
Where is Occidental at Xcaret Destination - All Inclusive located?
Occidental at Xcaret Destination - All Inclusive is located at Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, MX.
AI
Ask AI about this hotel
Quick answers based on amenities, reviews and policies. Responses are for convenience — always confirm at booking.