Prime location
Central address at Paseo Xaman - Ha Manzana1.
Palmaïa The House of AïA All Inclusive Wellness Resort
Paseo Xaman - Ha Manzana1, Fracc Playacar · Playa del Carmen · MX
Exceptional
309 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.8/10 (309 reviews).
Great amenities
Features Fitness facilities · WiFi available · Free WiFi.
Popular facilities
Fitness
Free WiFi
Parking
Air conditioning
Pool
24-hour desk
Dining
Airport shuttle
About this hotel
Luxurious All-Inclusive Resort
Palmaïa – The House of AïA offers breathtaking views of the Caribbean Sea, boasting large pools, a spa, 5 exquisite restaurants, and suites with private terraces. Nestled between the sea and the jungle, guests can unwind and immerse themselves in nature.
Wellness and Personal Growth
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Experience wellness programs like yoga, meditation, and cacao ceremonies at Palmaïa. With a 24-hour fitness center and holistic practices, guests can rejuvenate their mind, body, and soul.
Family-Friendly with Gourmet Dining
Families can enjoy children's activities led by Waldorf Educators, along with plant-based menus at specialty restaurants and a food truck. Indulge in massages and therapies at the spa with a natural cenote and temazcal.
Book your stay at Palmaïa - The House of AïA for a holistic and luxurious retreat near Playa del Carmen!
Choose your room
Your check-out is before your check-in
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What this place offers
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Show all 96 amenities
Terrace
Family rooms
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Airport shuttle
Safety deposit box
Bar
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Car hire
Children's playground
Dry cleaning
Breakfast in the room
Massage services
Snorkelling
Spa/wellness center
Barber/beauty shop
Currency exchange
Babysitting/child services
Valet parking
Private parking
Outdoor pool
Sun terrace
Daily housekeeping
Accessible parking
Airport shuttle (additional charge)
Shuttle service (additional charge)
Beachfront
Concierge service
Special diet menus - on request
Snack bar
ATM/cash machine on site
Pool with view
Private beach area
Baby safety gates
Pool bar
Infinity pool
Kids' club
Hot spring bath
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Airport drop off
Airport pick up
Coffee Shop on site
Fruits
Spa/wellness center services
Kids' pool
Beauty Services
Fitness/spa locker rooms
Yoga classes
Manicure
Pedicure
Hair Salon Services
Beach
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Food delivered to guest room
CCTV outside property
CCTV in common areas
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Live music/performance
Guest reviews
Cleanliness9.5
Service10.0
Location10.0
Room Quality10.0
Amenities10.0
Value for Money9.5
Food and Beverage9.5
Overall Experience10.0
Guests loved
Excellent food varietyQuality classes and music
Could be better
Improvement needed in gluten-free pasta quality
Guest reviews
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Location
Paseo Xaman - Ha Manzana1, Fracc Playacar, Playa del Carmen, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are not allowed.
Parking
Free parking available.
See full policy details
- Please Note : Groups Policy, when booking 6 rooms or more, different policies and additional supplements may apply. The property will contact you and provide more details or contact the property directly with the contact details provided in your confirmation.
- In Palmaïa - The House of AïA, guests have the option to take Antigen or PCR COVID-19 tests at their own expense, directly on the resort without having to leave the grounds
- All products from the boutique, spa treatments, and beauty salon services are subject to an additional cost.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
- Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
- Guests under the age of 18 can only check in with a parent or official guardian.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Palmaïa The House of AïA All Inclusive Wellness Resort?
At Palmaïa The House of AïA All Inclusive Wellness Resort, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does Palmaïa The House of AïA All Inclusive Wellness Resort allow pets?
No — pets are not allowed at Palmaïa The House of AïA All Inclusive Wellness Resort.
Is parking available at Palmaïa The House of AïA All Inclusive Wellness Resort?
Yes — free parking is available at Palmaïa The House of AïA All Inclusive Wellness Resort.
Where is Palmaïa The House of AïA All Inclusive Wellness Resort located?
Palmaïa The House of AïA All Inclusive Wellness Resort is located at Paseo Xaman - Ha Manzana1, Fracc Playacar, Playa del Carmen, MX.
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