Prime location
Central address at Paseo Xaman Ha.
Palmaïa-The House of AïA: All Inclusive Wellness Resort
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710 · Playa del Carmen · MX
Sandos Hotels & Resorts
Exceptional
281 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.8/10 (281 reviews).
Great amenities
Features Full-service spa · Free beach cabanas · Paddleboard on site.
Popular facilities
Spa & wellness
Beachfront
Free WiFi
24-hour desk
Pool
Bar
Parking
Fitness
About this hotel
Luxurious Spa Retreat
Unwind at the upscale spa offering massages, body treatments, and facials. Relax by one of the four outdoor swimming pools or hit the gym at the health club.
All-Inclusive Dining Experience
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Indulge in Mediterranean cuisine at MAR DE OLIVO or opt for 24-hour room service. Sip on cocktails at the beach bar, various lounges, or poolside bars.
Elegant Accommodations and Prime Location
Enjoy Smart TVs, free minibars, and designer toiletries in the 234 guestrooms with private balconies. Explore nearby attractions like Playacar Beach and Mayan Ruins.
Capture the essence of pure relaxation and luxury at Palmaïa-The House of AïA. Book now for an unforgettable stay in Playa del Carmen.
Choose your room
No rooms available for these dates. Try different dates.
What this place offers
Full-service spa
Free beach cabanas
Paddleboard on site
Free bicycles on site
Free beach club on site
Health club
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Outdoor furniture
Show all 55 amenities
Elevator
Supervised childcare/activities
ATM/banking
Health club
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Full-service spa
Smoke-free property
Pool umbrellas
Tours/ticket assistance
Snack bar/deli
Parking (limited spaces)
Free bicycles on site
Playground on site
Free self parking
Beach umbrellas
Free beach cabanas
Free pool cabanas
Beach sun loungers
Pool sun loungers
Beach towels
24-hour fitness facilities
Beach yoga on site
Housekeeping on request
Designer stores on site
Banquet hall
Eco-friendly cleaning products provided
Eco-friendly toiletries
Outdoor entertainment area
Walkway to water
Children's games
Free beach club on site
Change of towels (on request)
Change of bed sheets (on request)
Paddleboard on site
Vegetarian breakfast available
Organic food
Locally-owned & organized tours & activities
Locally-sourced food on site (80% or more)
Energy-saving switches
Vegan menu options available
Vegetarian menu options available
Guest reviews
Cleanliness9.5
Service10.0
Location10.0
Room Quality10.0
Amenities10.0
Value for Money9.5
Food and Beverage9.5
Overall Experience10.0
Guests loved
Excellent food varietyQuality classes and music
Could be better
Improvement needed in gluten-free pasta quality
Guest reviews
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Location
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710, Playa del Carmen, MX
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets not allowed
General
Cashless transactions are available
Covid
Property does not offer onsite COVID-19 testing
Guest type
LGBTQ friendly
Health & Safety
Property does not require health documentation at check-in
See full policy details
- <ul> <li>Pool access available from 8:00 AM to 8:00 PM.</li><li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>Cashless payment methods are available for all transactions.</li><li>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</li> </ul>
Frequently asked questions
What are the check-in and check-out times at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
At Palmaïa-The House of AïA: All Inclusive Wellness Resort, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does Palmaïa-The House of AïA: All Inclusive Wellness Resort allow pets?
No — pets are not allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort.
Where is Palmaïa-The House of AïA: All Inclusive Wellness Resort located?
Palmaïa-The House of AïA: All Inclusive Wellness Resort is located at Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710, Playa del Carmen, MX.
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