Prime location
Central address at 67 Customs Street East.
SO/ Auckland
67 Customs Street East · Auckland · NZ
SO/
Excellent
1,349 reviews
Smart highlights
Guest-rated
Excellent guest ratings · 8.9/10 (1,349 reviews).
Great amenities
Features Health or beauty spa nearby · Nightclub · Fitness facilities (surcharge).
Popular facilities
Spa & wellness
Fitness
Parking
Air conditioning
Pool
Dining
Bar
24-hour desk
About this hotel
Luxurious Urban Hotel in Downtown Britomart
Avant-Garde Design: Immerse yourself in the essence of the destination with avant-garde design blending seamlessly with the hotel's soul.
Culinary Delights: Indulge in reimagined Asian-inspired dishes at Harbour Society, artisan coffee at Javalab Café, and cocktails at the MIXO lobby bar or HI-SO rooftop bar.
Show more
Vibrant Wellness Centre: Rebalance and rejuvenate at the vibrant wellness centre, where experts specialize in de-stressing and relaxation, leaving you feeling empowered.
Book your stay at SO/Auckland, where luxury meets innovation and local charm meets global sophistication.
Choose your room
No rooms available for these dates. Try different dates.
What this place offers
Health or beauty spa nearby
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Show all 73 amenities
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Car hire
Massage services
Packed lunches
Currency exchange
Non-smoking throughout
Concierge service
Kid meals
Outdoor furniture
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Happy hour
Supervised childcare/activities
Television in common areas
Nightclub
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Garage
Health or beauty spa nearby
Swimming nearby
Vegetarian menu options available
Guest reviews
Cleanliness8.1
Service9.1
Location9.6
Room Quality8.6
Amenities9.1
Value for Money8.6
Food and Beverage9.1
Overall Experience9.1
Guests loved
Excellent locationGood amenitiesNice food options
Could be better
Cleanliness issuesService delaysRoom layout concerns
Guest reviews
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Location
67 Customs Street East, Auckland, NZ
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 11:00 AM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Internet
WiFi is available in all areas and is free of charge.
Pets
Pets are not allowed.
Children & extra beds
Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an existing bed. People no matter the age stay for NZD 100 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs NZD 65 per day.
See full policy details
- Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at SO/ Auckland?
At SO/ Auckland, check-in is from 03:00 PM and check-out is until 11:00 AM.
Does SO/ Auckland allow pets?
No — pets are not allowed at SO/ Auckland.
What is the children and extra bed policy at SO/ Auckland?
Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an existing bed. People no matter the age stay for NZD 100 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Where is SO/ Auckland located?
SO/ Auckland is located at 67 Customs Street East, Auckland, NZ.
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