Prime location
Central address at 67 Customs Street East.
SO/ Auckland
67 Customs Street East · Auckland · NZ
SO/
Excellent
1,471 reviews
Smart highlights
Guest-rated
Excellent guest ratings · 8.9/10 (1,471 reviews).
Great amenities
Features Fitness facilities · WiFi available · Free WiFi.
Popular facilities
Fitness
Free WiFi
Parking
Air conditioning
Pool
24-hour desk
Dining
Bar
About this hotel
Luxurious Urban Hotel in Downtown Britomart
Avant-Garde Design: Immerse yourself in the essence of the destination with avant-garde design blending seamlessly with the hotel's soul.
Culinary Delights: Indulge in reimagined Asian-inspired dishes at Harbour Society, artisan coffee at Javalab Café, and cocktails at the MIXO lobby bar or HI-SO rooftop bar.
Show more
Vibrant Wellness Centre: Rebalance and rejuvenate at the vibrant wellness centre, where experts specialize in de-stressing and relaxation, leaving you feeling empowered.
Book your stay at SO/Auckland, where luxury meets innovation and local charm meets global sophistication.
Choose your room
Your check-out is before your check-in
You've asked to leave on but arrive on . Nothing is wrong with this hotel — the dates just need swapping round.
What this place offers
Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Show all 85 amenities
Heating
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Bar
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Car hire
Dry cleaning
Breakfast in the room
Massage services
Packed lunches
Spa/wellness center
Currency exchange
Babysitting/child services
Valet parking
Non-smoking throughout
Daily housekeeping
Accessible parking
Parking garage
Concierge service
Special diet menus - on request
Wheelchair accessible
Kid meals
Snack bar
Lockers
Heated pool
Indoor pool
Toilet with grab rails
Kid-friendly buffet
Nightclub/DJ
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Coffee Shop on site
Fitness/spa locker rooms
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Breakfast takeaway containers
Key card access
Happy hour
Guest reviews
Cleanliness8.1
Service9.1
Location9.6
Room Quality8.6
Amenities9.1
Value for Money8.6
Food and Beverage9.1
Overall Experience9.1
Guests loved
Excellent locationGood amenitiesNice food options
Could be better
Cleanliness issuesService delaysRoom layout concerns
Guest reviews
Loading reviews…
Location
67 Customs Street East, Auckland, NZ
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 11:00 AM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are not allowed.
Parking
Parking available.
See full policy details
- Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at SO/ Auckland?
At SO/ Auckland, check-in is from 03:00 PM and check-out is until 11:00 AM.
Does SO/ Auckland allow pets?
No — pets are not allowed at SO/ Auckland.
Is parking available at SO/ Auckland?
Yes — parking is available at SO/ Auckland.
Where is SO/ Auckland located?
SO/ Auckland is located at 67 Customs Street East, Auckland, NZ.
AI
Ask AI about this hotel
Quick answers based on amenities, reviews and policies. Responses are for convenience — always confirm at booking.