Prime location
Central address at 323 East Wacker Drive.
Swissotel Chicago
323 East Wacker Drive · Chicago · US
Swissôtel Hotels & Resorts
Wonderful
1,925 reviews
Smart highlights
Guest-rated
Wonderful guest ratings · 8.8/10 (1,925 reviews).
Great amenities
Features Fitness facilities · WiFi available · Parking.
Popular facilities
Fitness
Free WiFi
Parking
Air conditioning
24-hour desk
Dining
Pet-friendly
Bar
About this hotel
Luxurious Downtown Chicago Hotel with Stunning Lake Views
Upscale Dining Options
Indulge in classic American breakfast buffets and premium prime beef at The Palm, or enjoy small plates and cocktails at the vibrant lobby lounge, Amuse.
Show more
Comfortable and Functional Rooms
Each room at Swissotel Chicago features a flat-screen TV, oversized work space, in-room safe, and coffee maker for your convenience and comfort.
Convenient Meeting Spaces
With 65,000 square feet of meeting space, our hotel is the perfect venue for your business meetings or events.
Experience the best of Chicago with Lake Michigan views and top-notch amenities. Book your stay at Swissotel Chicago now!
Choose your room
Your check-out is before your check-in
You've asked to leave on but arrive on . Nothing is wrong with this hotel — the dates just need swapping round.
What this place offers
Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
Show all 51 amenities
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Safety deposit box
Bar
Fax/photocopying
Facilities for disabled guests
Meeting/banquet facilities
Breakfast in the room
Massage services
Spa/wellness center
Babysitting/child services
Valet parking
Non-smoking throughout
Private parking
Parking garage
Concierge service
Wheelchair accessible
ATM/cash machine on site
Toilet with grab rails
Lower bathroom sink
Higher level toilet
Paid WiFi
Fitness classes
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
First aid kit available
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
Access to health care professionals
Face masks for guests available
Delivered food - securely covered
Guest reviews
Cleanliness8.8
Service9.8
Location10.0
Room Quality8.2
Amenities7.8
Value for Money6.8
Food and Beverage9.0
Overall Experience10.0
Guests loved
Excellent location near Navy Pier/lake and many attractionsSpectacular panoramic views from roomsHelpful and responsive staff/managementSpacious, clean rooms for many guestsFitness center with exceptional views
Could be better
Perceived high price / poor value for money (parking and early check fees)Inconsistent housekeeping (rooms not cleaned during stay) and coordination issuesMissing small in-room amenities (robes, slippers, cotton swabs)Maintenance problems in some rooms (broken shower door, faulty lights, AC issues)Occasional in-room coffee machine failures and limited casual dining options
Guest reviews
Loading reviews…
Location
323 East Wacker Drive, Chicago, US
Hotel policies
Check-in
From 04:00 PM
Check-out
Until 11:00 AM
Cancellation
Cancellation terms are shown on each rate, and confirmed before you pay.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are not allowed.
Parking
Parking available.
See full policy details
- Please note that the property no longer has a swimming pool.
- The amenity fee includes the following:
- Daily $15 F&B Credit for Amuse (daily credit amount cannot be combined during the stay)
- Basic High Speed Internet Access
- Vitality Fitness Classes
- Daily $12 Dry Cleaning Credit (daily credit amount cannot be combined during the stay)
- Nightly Shoe Shine (upon request)
- 10% off private transportationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Swissotel Chicago?
At Swissotel Chicago, check-in is from 04:00 PM and check-out is until 11:00 AM.
Does Swissotel Chicago allow pets?
No — pets are not allowed at Swissotel Chicago.
Is parking available at Swissotel Chicago?
Yes — parking is available at Swissotel Chicago.
Where is Swissotel Chicago located?
Swissotel Chicago is located at 323 East Wacker Drive, Chicago, US.
Ask AI about this hotel
Quick answers based on amenities, reviews and policies. Responses are for convenience — always confirm at booking.