Prime location
Central address at Dostyk Street 16 .
The Ritz-Carlton, Astana
Dostyk Street 16 · Astana · KZ
The Ritz-Carlton Company, L.L.C
Exceptional
1,181 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.4/10 (1,181 reviews).
Great amenities
Features Health or beauty spa nearby · Offsite parking discounted rates available · Guest education on local ecosystems and culture.
Popular facilities
Spa & wellness
Parking
Fitness
Air conditioning
Pool
Dining
Pet-friendly
24-hour desk
About this hotel
Luxurious Spa Center and Swimming Pool: Indulge in relaxation at the spa center with rejuvenating beauty treatments and saunas, followed by a refreshing dip in the swimming pool.
Elegant Rooms with Panoramic Views: Unwind in stylish rooms equipped with modern amenities, offering breathtaking views of the city skyline, ensuring a comfortable and memorable stay.
Convenient Location for Business and Leisure: Located in the heart of Nur-Sultan's business center, with easy access to popular landmarks like Bayterek Monument and Nurzhol Boulevard, making it ideal for both business and leisure travelers.
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What this place offers
Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Show all 89 amenities
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Sauna
Massage services
Currency exchange
Non-smoking throughout
Private check-in/check-out
Board games/puzzles
Concierge service
Grocery deliveries
Wheelchair accessible
Kid meals
Heated pool
Outdoor furniture
Coffee Shop on site
Fruits
Pet bowls
Spa/wellness center services
Steam room
Beauty Services
Pet basket
Manicure
Pedicure
Personal trainer
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
Guests can opt-out any cleaning services during stay
Smoke alarms
Key access
CCTV outside property
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Mobile app for room service
Cooking class
Stand-up comedy
ATM/banking
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby indoor pool
Self parking (surcharge)
Pool sun loungers
Offsite parking discounted rates available
Beach yoga on site
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Art gallery on site
Wine release events
Reception hall
Health or beauty spa nearby
Swimming nearby
Hosted evening meal (reserve)
Bicycle-friendly property
Electric bicycle charging station
Guest education on local ecosystems and culture
Vegetarian menu options available
Bulk dispenser for toiletries
Guest reviews
Cleanliness9.3
Service9.9
Location9.3
Room Quality9.5
Amenities9.6
Value for Money8.7
Food and Beverage9.3
Overall Experience9.7
Guests loved
Exceptional ServiceBeautiful Rooms
Could be better
Breakfast could be improvedTemperature issues in the room
Guest reviews
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Location
Dostyk Street 16 , Astana, KZ
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Parking
Free private parking is possible on site (reservation is not needed).
Internet
WiFi is available in all areas and is free of charge.
Pets
Pets are allowed. Charges may be applicable.
Children & extra beds
Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 5 years old stay for free when using an existing bed. Children from 6 years old to 11 years old stay for KZT 11,000 per person per night when using an existing bed. People 3 years old and over stay for KZT 22,400 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
See full policy details
- Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at The Ritz-Carlton, Astana?
At The Ritz-Carlton, Astana, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does The Ritz-Carlton, Astana allow pets?
Yes — pets are allowed at The Ritz-Carlton, Astana. Charges or conditions may apply, confirmed at booking.
Is parking available at The Ritz-Carlton, Astana?
Yes — free parking is available at The Ritz-Carlton, Astana.
What is the children and extra bed policy at The Ritz-Carlton, Astana?
Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 5 years old stay for free when using an existing bed. Children from 6 years old to 11 years old stay for KZT 11,000 per person per night when using an existing bed. People 3 years old and over stay for KZT 22,400 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Where is The Ritz-Carlton, Astana located?
The Ritz-Carlton, Astana is located at Dostyk Street 16 , Astana, KZ.
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