Shop
Shipping Policy
In plain language
Every item is printed for you after you order, so total delivery time is production (3–7 business days) plus transit (5–28 business days depending on where you live). We ship from regional Printify partners to keep transit short, and we cover lost-in-transit at our cost — see below for the full picture.
This Shipping Policy explains how orders from shop.palapavibez.com are produced, shipped, and tracked. It applies to every order regardless of payment method or destination. For returns and damage claims, see the Returns & Exchanges Policy.
1. Made to order
Every PalapaVibez shop product is printed on demand by Printify after you place your order. We do not hold stock. This keeps our catalogue wide and means each garment is freshly made, but it also means total delivery time is longer than a stock-warehouse retailer.
Total delivery time = production (Section 2) + transit (Section 3).
2. Production time
Production usually takes 3–7 business days from the moment payment clears. Most apparel ships within 4 business days; some specialty items (all-over print, embroidery, ceramic, etc.) take longer.
During peak seasons (Black Friday week, mid-December) production can extend to up to 10 business days. We surface a banner on the shop home page when this is in effect.
3. Transit times by region
Transit time begins the day the carrier scans the package. Estimates from our fulfilment partner:
| Region | Standard transit | Express (when available) |
|---|---|---|
| United States & Canada | 5–10 business days | 2–5 business days |
| United Kingdom | 5–14 business days | 3–7 business days |
| European Union | 10–21 business days* | Not currently offered |
| Australia & New Zealand | 10–21 business days | 5–10 business days |
| Rest of world | 14–28 business days | Varies |
*EU shipping availability varies by country and product. Some EU destinations may show as unavailable at checkout — see Section 9.
4. Shipping rates
Shipping is calculated at checkout based on your address and the items in your cart. Typical rates:
- US & Canada: from $5.99 standard, free over $120.
- International: from $9.99, free over $160.
- Bulky items (hoodies, sweatshirts, ceramics) carry a small per-item surcharge that is shown on the product page before you add to cart.
Stripe Checkout shows the exact figure before you authorise payment.
5. Tracking
As soon as the carrier picks up your order we email you a tracking number. The same number is also visible in Account → Shop orders → Order details. Tracking events can take 24–48 hours to update after the first scan, especially for international orders moving between carriers.
6. Customs & duties
International orders may attract import duties, taxes, or customs-handling fees imposed by the destination country. Those charges are the buyer’s responsibility. We have no control over them and cannot estimate them in advance.
If a package is refused at customs and returned to sender, see Section 8 — we’ll treat it as an undeliverable return.
7. Address accuracy
You are responsible for entering a complete, correct shipping address at checkout. Common issues:
- Missing apartment / unit number
- Old address (carrier returns to sender after attempted delivery)
- PO boxes for carriers that don’t deliver to PO boxes
- Mistyped postcode or city
If you spot an error before production starts, email [email protected] with your order number — we can usually correct it. Once production has started the address is locked.
8. Lost or undeliverable packages
We treat a package as lost when the carrier’s last tracking scan is more than 14 days oldwith no delivery. In that case we’ll either reprint and reship at our cost, or refund you in full — your choice. No photo proof needed; the carrier’s tracking history is sufficient.
If a package is returned to sender due to an address error or unclaimed delivery, we can reship to a corrected address but you may be charged a second shipping fee. If you don’t want a reship we’ll refund the merchandise value minus the original shipping (which the carrier has already consumed).
9. Where we ship
We ship to most countries served by our fulfilment partner. The EU is not a default ship-to region at launch due to evolving product-safety and packaging regulations (see Product Safety / GPSR). The checkout will show your address as unavailable if we can’t ship to it; please reach out if you have questions.
10. Contact
Shipping questions or claims: [email protected]. Include your order number; we aim to respond within 24 hours on business days.