1. Overview

PalapaVibez LLC is a U.S. company. We sell travel-inspired apparel and accessories produced on demand by Printify and shipped from regional Printify partners, including partners inside the EU. For orders dispatched to the European Union, Printify’s default product-safety chain applies and the EU responsible person in Section 3 is the designated contact under GPSR Article 4.

2. Manufacturer information

Each shop product is manufactured by one of Printify’s vetted print partners. The specific manufacturer for any individual order is determined by routing logic at production time (proximity to the destination, available stock of the blank garment, load balancing). The manufacturer’s name and country appears on the package label and on the order receipt.

Printify Inc. (the platform we use) is registered at: 108 W 13th St, Wilmington, Delaware 19801, United States. Its European operations are coordinated through Printify SIA in Latvia.

3. EU responsible person

For products dispatched to the EU, Printify designates the following entity as the EU responsible person under GPSR Article 4:

The EU responsible person is the contact point for EU market surveillance authorities and EU consumers on matters of product safety, conformity, and corrective action. You can write directly to them, or contact us first and we’ll route your request.

4. Product classification

Our catalogue contains textile apparel (t-shirts, hoodies, hats) and printed accessories. These products are not subject to specific EU harmonised safety regulations (PPE, toys, medical devices, etc.) and are governed by the GPSR’s general safety principles plus:

• REACH (EC 1907/2006) — restricted substances in textiles. Our production partners certify compliance via the OEKO-TEX ECO PASSPORT standard for inks.
• Textile Regulation (EU 1007/2011) — fibre composition labelling. Each garment carries a sewn-in care label listing fibre composition by percentage.

No CE marking is required for apparel of this category.

5. Traceability

Every order is uniquely traceable by:

• PalapaVibez order ID — visible in your account and on your receipt.
• Printify order ID — internal production identifier surfaced in customer support when needed for warranty or safety claims.
• Carrier tracking number — emailed to you when the parcel ships.

For a market-surveillance enquiry we can produce the manufacturer, batch, and ship date for any individual order within 5 business days.

6. Reporting a safety issue

If you encounter a safety issue with a PalapaVibez product (irritation, fabric defect causing injury, etc.) please contact us at [email protected] with:

• Your order ID
• A description of the issue
• Photos where applicable
• Whether anyone was harmed and how

Product-safety reports are priority — we respond as quickly as possible, typically within 2 business days, and forward to Printify and (where applicable) the EU responsible person without delay. Customers can also report directly to the EU rep listed in Section 3 or to their national market-surveillance authority via the Safety Gate portal.

7. Contact

PalapaVibez safety contact: [email protected]. EU responsible person details are in Section 3. For day-to-day shop questions see the contact form.