Frequently Asked Questions
Everything you need to know about PalapaVibez and your upcoming journey.
How do I book a flight?
Simply use our homepage search to enter your origin, destination, and dates. You can select between One-Way, Round-Trip, or Multi-City flights. Follow the prompts to enter passenger details and complete your secure payment.
What is 'Dushi' and how does it affect my booking?
In Curaçao, 'Dushi' means treasure or sweetheart. To us, it represents our commitment to providing warm, professional, and excellent service. Our 'Dushi Service' means we're here for you 24/7.
Can I manage my booking after payment?
Yes! If you have an account, you can see all your trips in 'My Account'. For guests, you can use our 'Manage Booking' tool with your booking reference.
Are there any hidden fees?
Transparency is one of our core values. The price you see includes all mandatory taxes and carrier fees. Optional services like extra baggage may be added during the checkout process.
How do I get a refund?
Refund eligibility depends on the airline's policy for your specific ticket. You can check our Cancellation Policy page or contact our support team for assistance with a refund request.