Prime location
Central address at Gisenyi Town.
Lake Kivu Serena Hotel
Gisenyi Town · Gisenyi · RW
Not Available
Excellent
233 reviews
Smart highlights
Guest-rated
Excellent guest ratings · 8.7/10 (233 reviews).
Great amenities
Features Health or beauty spa nearby · Offsite parking discounted rates available · Guest education on local ecosystems and culture.
Popular facilities
Spa & wellness
Parking
Fitness
Air conditioning
Pool
Dining
Bar
24-hour desk
About this hotel
Luxurious Accommodation
Lake Kivu Serena Hotel, just 3 km from Gisenyi, offers rooms with free WiFi, satellite TV, and private bathrooms. Some rooms even have a cozy seating area for relaxation.
Fantastic Dining Options
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Indulge in delicious meals at the hotel's restaurant and unwind with a drink at the bar.
Convenient Amenities
With an outdoor pool, 24-hour front desk, and airport transfer services, your comfort is our priority.
Experience serenity by Lake Kivu and book your stay with us today!
Choose your room
No rooms available for these dates. Try different dates.
What this place offers
Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Show all 65 amenities
Safety deposit box
Facilities for disabled guests
Massage services
Concierge service
Kid meals
Fruits
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Shared stationery like menus, pens are removed
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
Delivered food - securely covered
Mobile app for room service
Broadcast Live sport events
Supervised childcare/activities
Front desk (limited hours)
Free wired internet
Tennis lessons on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Free pool cabanas
Offsite parking discounted rates available
Private beach nearby
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Secured parking
Health or beauty spa nearby
Swimming nearby
Beach club nearby (surcharge)
Beach toys
Guest education on local ecosystems and culture
Vegetarian menu options available
Accessible train station shuttle
No accessible train station shuttle
Guest reviews
Cleanliness8.5
Service9.5
Location9.5
Room Quality9.0
Amenities8.5
Value for Money8.0
Food and Beverage8.0
Overall Experience9.0
Guests loved
Friendly staffNice locationBeautiful pool area
Could be better
Previous complaints about cleanlinessHigh price point
Guest reviews
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Location
Gisenyi Town, Gisenyi, RW
Hotel policies
Check-in
From 02:00 PM
Check-out
Until 11:30 AM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Parking
Free private parking is possible on site (reservation is not needed).
Children & extra beds
Children of any age are allowed. Children up to and including 3 years old stay for free when using an available cot. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets
Pets are not allowed.
Internet
WiFi is available in the hotel rooms and is free of charge.
See full policy details
- Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at Lake Kivu Serena Hotel?
At Lake Kivu Serena Hotel, check-in is from 02:00 PM and check-out is until 11:30 AM.
Does Lake Kivu Serena Hotel allow pets?
No — pets are not allowed at Lake Kivu Serena Hotel.
Is parking available at Lake Kivu Serena Hotel?
Yes — free parking is available at Lake Kivu Serena Hotel.
What is the children and extra bed policy at Lake Kivu Serena Hotel?
Children of any age are allowed. Children up to and including 3 years old stay for free when using an available cot. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Where is Lake Kivu Serena Hotel located?
Lake Kivu Serena Hotel is located at Gisenyi Town, Gisenyi, RW.
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