Prime location
Central address at Esentai Tower.
The Ritz-Carlton, Almaty
Esentai Tower, 7/7 Al-Farabi Avenue · Almaty · KZ
The Ritz-Carlton Company, L.L.C
Exceptional
257 reviews
Smart highlights
Guest-rated
Exceptional guest ratings · 9.4/10 (257 reviews).
Great amenities
Features Health or beauty spa nearby · Offsite parking discounted rates available · Nightclub.
Popular facilities
Spa & wellness
Parking
Fitness
Air conditioning
Pool
Dining
Pet-friendly
Bar
About this hotel
Luxurious Accommodation at the Foot of Alatau Mountains
The Ritz-Carlton, Almaty offers a luxurious stay at the foot of the picturesque Alatau Mountains. The hotel boasts a spa centre, indoor pool, and fitness centre for guests to unwind and rejuvenate.
Culinary Delights and Sky-High Dining Experience
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Indulge in exquisite dining at SEVEN Bar & Restaurant for a fine dining experience or savor a drink at the elegant Sky Lobby and Lounge. For breathtaking views, head to Vista Restaurant on the 30th floor, serving a delectable array of international and Kazakh specialties.
Relaxation and Wellness Retreat
Unwind at the opulent Spa with 4 private rooms, saunas, steam rooms, and an oriental hammam. Perfect for relaxation after exploring the nearby Almaty city centre or hitting the slopes at Shymbulak Ski Resort.
Ready to experience luxury amidst the mountains? Book your stay at The Ritz-Carlton, Almaty now!
Choose your room
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What this place offers
Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Show all 102 amenities
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Sauna
Massage services
Packed lunches
Ski storage
Currency exchange
Hammam
Non-smoking throughout
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Grocery deliveries
Wheelchair accessible
Allergy-free room
Kid meals
Evening entertainment
Entertainment staff
Outdoor furniture
Coffee Shop on site
Fruits
Spa/wellness center services
Steam room
Beauty Services
Manicure
Pedicure
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Face masks for guests available
24-hour security
Delivered food - securely covered
Key card access
Mobile app for room service
Happy hour
Cooking class
ATM/banking
Ski storage
Television in common areas
Nightclub
Front desk (limited hours)
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Golfing on site
Self parking (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Games
Housekeeping on request
Concerts/live shows
Clubhouse
Art gallery on site
Wine release events
Reception hall
Japanese garden
Garage
Health or beauty spa nearby
Ski lift privileges
Snow sports gear
Swimming nearby
Hosted evening meal (reserve)
Bicycle-friendly property
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Guest reviews
Cleanliness9.2
Service10.0
Location9.2
Room Quality9.7
Amenities9.2
Value for Money9.2
Food and Beverage9.1
Overall Experience9.7
Guests loved
Exceptional serviceThoughtful surprisesBeautiful views
Could be better
Issues with room stateConcerns about value for money
Guest reviews
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Location
Esentai Tower, 7/7 Al-Farabi Avenue, Almaty, KZ
Hotel policies
Check-in
From 03:00 PM
Check-out
Until 12:00 PM
Cancellation
Free cancellation on most rates. Policy confirmed at booking.
Payment
Secure payment via our provider. Pay now or at the hotel, depending on rate.
Pets
Pets are allowed on request. Charges may be applicable.
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is needed).
Children & extra beds
Children of any age are allowed. Children up to and including 3 years old stay for free when using an available cot. Children up to and including 4 years old stay for free when using an existing bed. Children from 5 years old to 14 years old stay for KZT 15,000 per person per night when using an existing bed. People no matter the age stay for KZT 15,000 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
See full policy details
- Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
Frequently asked questions
What are the check-in and check-out times at The Ritz-Carlton, Almaty?
At The Ritz-Carlton, Almaty, check-in is from 03:00 PM and check-out is until 12:00 PM.
Does The Ritz-Carlton, Almaty allow pets?
Yes — pets are allowed at The Ritz-Carlton, Almaty. Charges or conditions may apply, confirmed at booking.
Is parking available at The Ritz-Carlton, Almaty?
Yes — free parking is available at The Ritz-Carlton, Almaty.
What is the children and extra bed policy at The Ritz-Carlton, Almaty?
Children of any age are allowed. Children up to and including 3 years old stay for free when using an available cot. Children up to and including 4 years old stay for free when using an existing bed. Children from 5 years old to 14 years old stay for KZT 15,000 per person per night when using an existing bed. People no matter the age stay for KZT 15,000 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Where is The Ritz-Carlton, Almaty located?
The Ritz-Carlton, Almaty is located at Esentai Tower, 7/7 Al-Farabi Avenue, Almaty, KZ.
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